JENNIFER BRANDT
ALBANY
Summary
Innovative Marketing & Communications Manager at Albany ENT & Allergy Services, adept at project management and brand strategy. Successfully enhanced patient care through strategic partnerships and efficient event planning. Proven leader in team collaboration and process improvement, driving impactful communication initiatives that align with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing & Communications Manager
Albany ENT & Allergy Services
Albany
11.2020 - Current
- Built relationships and networked with external practices to enhance patient care and support AENT’s mission.
- Developed and distributed press releases and communications aligned with AENT’s branding strategy.
- Managed media and vendor relationships to ensure cohesive brand messaging across all platforms.
- Presented marketing and communications strategy recommendations to AENT stakeholders.
- Coordinated multiple projects simultaneously, ensuring timely delivery of all initiatives.
- Executed company events, including seminars, retreats, community events, and employee appreciation activities.
- Coordinated with internal teams to develop communication strategies.
- Provided guidance on branding guidelines across all channels of communication.
- Created engaging content for websites, blogs, social media, and newsletters, maintaining consistent brand messaging.
- Tracked budgets for marketing and events while managing promotional item orders.
- Worked as a project manager for new office buildouts, construction, and various other special projects.
Scheduling Supervisor
Albany ENT & Allergy Services
Albany
07.2016 - 11.2020
- Streamlined provider schedules, enhancing patient access across all offices.
- Trained new team members on scheduling software and office protocols.
- Monitored employee attendance records to ensure compliance with company policies.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Managed secretaries and audiology staff while overseeing 30 office schedules.
- Implemented workflows to improve patient experience and access to services.
- Led operations and process improvements to optimize efficiency.
- Oversaw physician, ASC, and hospital credentialing processes.
- Advocated on behalf of patients to ensure their needs were met.
- Investigated and resolved patient complaints to maintain satisfaction.
- Spearheaded Innovation Committee initiatives to foster new ideas.
Education
Bachelor of Science - Healthcare Management
Maria College of Albany
Albany, NY05-2021
Skills
- Project management
- Brand management
- Media relations
- Event planning
- Budget tracking
- Team collaboration
- Conflict resolution
- Problem solving
- Community engagement
- Stakeholder engagement
- Team leadership and mentorship
- Budgeting and forecasting
- Process improvement
- Operations management
- Organization skills
- Adaptability
- Strategic planning and quality improvement
- Marketing and business development
- Reporting and data analysis
- Computer skills
Languages
English – Native
References
Available on request
Affiliations
- Albany Soccer Club Coach and Board Member
- Girl Scouts of NENY Troop Leader
Certification
- Adult, Child, and Baby First Aid/CPR/AED
Timeline
Marketing & Communications Manager
Albany ENT & Allergy Services
11.2020 - Current
Scheduling Supervisor
Albany ENT & Allergy Services
07.2016 - 11.2020
Bachelor of Science - Healthcare Management
Maria College of Albany
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