Jennifer Braswell
Albuquerque,NM
Summary
Insurance Sales Agent with 19 years of experience in managing complex policies and providing expert guidance on insurance products. Proven track record of exceeding sales targets and enhancing client satisfaction. Strong ability to analyze client needs and tailor solutions accordingly.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
The Braswell Insurance Agency
Albuquerque , NM
12.2013 - Current
- Provide outstanding customer service to support sales objectives.
- Educated customers on their insurance needs, ensuring they understood policy options and benefits.
- Create and implement service procedures, policies, and standards, ensuring consistent and high-quality service delivery.
- Secure excess coverage by identifying and addressing gaps in existing insurance policies.
- Execute claims service activities, improving efficiency and client relations.
- Demonstrate billing expertise to enhance customer satisfaction, and streamline sales processes.
- Direct agency management efforts to bolster operational efficiency and elevate customer experience.
- Identified and rectified system problems to maintain efficient sales processes.
Bartender/ Server Trainer
PF Chang's Restaurant
Albuquerque, NM
03.2009 - 03.2014
- Conducted comprehensive bartender training sessions to enhance team skills and service quality.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Utilized extensive menu knowledge to assist in training staff and improving customer satisfaction.
Independent Insurance Agency Customer Service
Moulton Insurance Agency Inc.
Ware, MA
03.2001 - 03.2009
- Identified optimal insurance coverage solutions to meet client needs.
- Managed billing inquiries and resolved customer issues efficiently.
- Facilitated claims service by efficiently managing customer inquiries and resolving issues.
- Executed customer service procedures to ensure consistent and high-quality service delivery.
Education
Some College (No Degree) - Business Administration And Management
Springfield Technical Community College
Springfield, MASkills
- Customer relationship management
- Insurance product expertise
- Policy management expertise
- Client relationship management
- Professional demeanor
- Problem solving
- Attention to detail
- Billing procedures
- Customer retention
- Insurance sales
Certification
- New Mexico Property & Casualty Insurance Producers License
- New Mexico Motor Club License
- State of New Mexico Notary Public
Timeline
Licensed Sales Producer
The Braswell Insurance Agency
12.2013 - Current
Bartender/ Server Trainer
PF Chang's Restaurant
03.2009 - 03.2014
Independent Insurance Agency Customer Service
Moulton Insurance Agency Inc.
03.2001 - 03.2009
Some College (No Degree) - Business Administration And Management
Springfield Technical Community College
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