Jennifer Brian
Voya Financial
Greenwood,IN
Work Preference
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$70000/yr
Important To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offCareer advancement
18
years of professional experience
Detail-oriented professional with deep experience in compliance, financial recordkeeping, and process support. Strong skills in research, analysis, and teamwork support accurate decisions and consistent execution. Proven success improving procedures, managing complex work, and strengthening stakeholder communication.
Work History
Licensing and Compliance
1 Year 5 Months- Reviewed and confirmed advisor licensure status for compliance with applicable state of sale regulations.
- Defined document requirements and communicated requirements to internal and external clients to enable licensing completion.
- Researched FINRA and SEC sources to ensure accurate handling of complaints.
- Collaborated with four team members to complete daily queue processing.
- Developed daily processing procedures for licensing and compliance to support consistent operational execution.
- Communicated with advisors daily to confirm online registration completion prior to deadline and prevent sale delays.
Lead Recordkeeper
16 Years 5 Months- Managed assigned caseload independently while providing operational support to team members as needed.
- Trained new team members on core procedures, tools, and service expectations.
- Supported process improvements by identifying inefficiencies and recommending practical workflow adjustments.
- Increased client satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Processed complex transactions and retirement plan updates, including annual reporting, quarterly statements, profit and loss calculations, and investment fund lineup changes.
- Utilized strong mathematical, accounting, and analytical skills to support plan maintenance and recordkeeping accuracy.
- Reviewed documentation and performed quality checks to ensure accuracy and compliance with auditing requirements.
- Streamlined quarterly statement reconciliation process from 14 hours to 2 hours per quarterly, driving quarterly savings over 1300 hours per quarter.
- SME for multiple processes, including Special Pricing, Plan Amendments/Restatements, and fund line up changes.
Education
No Degree
Skills
Licensing and compliance
Research
Information analysis
Organizational skills
Decision-making
Organization skills
Time management
Problem-solving
Teamwork and collaboration
Relationship building
Customer service
Adaptability and flexibility
Timeline
Licensing and Compliance
Voya Financial
01.2025 - 06.2026Read More
Lead Recordkeeper
OneAmerica
08.2008 - 01.2025Read More
IUPUI
No Degree
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