Jennifer Brown
Santa Clarita,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
BHT
Restore Health and Wellness Center
Culver City, CA
10.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Care Representative
PMP
01.2023 - 08.2023
- Helped large volume of customers every day far exceeding required metrics achieving employee of the month.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Waitress
Gino's Italian Restaurant
07.2017 - 01.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully generating returning business.
- Kept server area, bar, and tables clean and stocked while working tables and cashing out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Dishwasher
Nelda's Diner
10.2014 - 01.2015
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept kitchen areas neat and clean by mopping, removing trash and organizing supplies.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Raft Guide
Mountain River Adventures
02.2014 - 06.2014
- Guided groups of up to eight people on scheduled tours.
- Instructed visitors in proper technique in navigation of the Kern River.
- Checked rafts for cleanliness, safety and functionality.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies, in extreme cases providing emergency support.
Education
Phlebotomy Certification -
AUMT
Victorville, CA09.2023
Associate of Science - Prenursing Studies
College of The Canyons
Valencia, CA09-2023
High School Diploma -
Kern Valley High School
Lake Isabella, CA05.2015
Skills
- Sanitation and Sterilization
- Active Listening
- Excellent Communication
- Leadership
- Customer Service
- Quality Assurance
- Decision-Making
Timeline
BHT
Restore Health and Wellness Center
10.2023 - Current
Customer Care Representative
PMP
01.2023 - 08.2023
Waitress
Gino's Italian Restaurant
07.2017 - 01.2023
Dishwasher
Nelda's Diner
10.2014 - 01.2015
Raft Guide
Mountain River Adventures
02.2014 - 06.2014
Phlebotomy Certification -
AUMT
Associate of Science - Prenursing Studies
College of The Canyons
High School Diploma -
Kern Valley High School
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