Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Brown

Santa Clarita,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

BHT

Restore Health and Wellness Center
Culver City, CA
10.2023 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Care Representative

PMP
01.2023 - 08.2023
  • Helped large volume of customers every day far exceeding required metrics achieving employee of the month.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

Waitress

Gino's Italian Restaurant
07.2017 - 01.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully generating returning business.
  • Kept server area, bar, and tables clean and stocked while working tables and cashing out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Dishwasher

Nelda's Diner
10.2014 - 01.2015
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Kept kitchen areas neat and clean by mopping, removing trash and organizing supplies.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Raft Guide

Mountain River Adventures
02.2014 - 06.2014
  • Guided groups of up to eight people on scheduled tours.
  • Instructed visitors in proper technique in navigation of the Kern River.
  • Checked rafts for cleanliness, safety and functionality.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies, in extreme cases providing emergency support.

Education

Phlebotomy Certification -

AUMT
Victorville, CA
09.2023

Associate of Science - Prenursing Studies

College of The Canyons
Valencia, CA
09-2023

High School Diploma -

Kern Valley High School
Lake Isabella, CA
05.2015

Skills

  • Sanitation and Sterilization
  • Active Listening
  • Excellent Communication
  • Leadership
  • Customer Service
  • Quality Assurance
  • Decision-Making

Timeline

BHT

Restore Health and Wellness Center
10.2023 - Current

Customer Care Representative

PMP
01.2023 - 08.2023

Waitress

Gino's Italian Restaurant
07.2017 - 01.2023

Dishwasher

Nelda's Diner
10.2014 - 01.2015

Raft Guide

Mountain River Adventures
02.2014 - 06.2014

Phlebotomy Certification -

AUMT

Associate of Science - Prenursing Studies

College of The Canyons

High School Diploma -

Kern Valley High School

Similar Profiles

CREATE PROFILE
Jennifer Brown