Jennifer Brown
Charlotte,NC
Summary
Experienced leader skilled in customer service, engagement strategies, and team-building. Inspires individuals and groups to achieve personal and organizational goals. Self-starter adept at onboarding and relationship-building. Excellent communicator with a strong track record in high-pressure settings.
Overview
31
31
years of professional experience
Work History
Director of Music and Worship Arts
Crossroads Church
Concord, NC
01.2020 - Current
- Leads and manages all aspects of the worship ministry, enhancing client and community engagement through innovative service experiences.
- Managed music talent for diverse venues.
- Develop onboarding processes for new team members, focusing on skills development and retention.
- Serves on executive team and administrative council leadership teams, collaborating to assess needs and implement strategies that drive member and community involvement and satisfaction.
- Leverages multimedia for immersive experiences
Piano/Vocal Coach
Self-employeed
Charlotte, NC
01.1994 - Current
- Operated a successful piano and vocal studio, implementing marketing strategies to attract and engage clients of all ages
- Developed personalized onboarding experiences for students, promoting retention and engagement through tailored instruction
- Developed individualized lesson plans for each student based on their skill level and musical goals.
Worship Leader / Instrumental Director
Wake Cross Roads Baptist Church
Raleigh, NC
01.2008 - 01.2020
- Transitioned and modernized worship styles, enhancing member engagement and retention
- Led and managed all aspects of the worship ministry
- Organized diverse special events, boosting community engagement
- Mentored and coached teams, promoting an environment of growth
Property Manager
RAM Partners LLC
Atlanta, GA
01.2007 - 01.2008
- Managed a portfolio of residential and commercial properties, focusing on customer service and tenant relations to ensure high occupancy rates
- Led and trained staff to enhance service delivery and improve operational efficiency
Music Director / Associate Worship Leader
Dogwood Church
Peachtree City, GA
01.1994 - 01.2006
- Led initiatives that significantly increased community involvement
- Implemented and led training programs for new musicians, fostering an inclusive and supportive environment.
- Led and managed multiple aspects of the worship ministry.
- Coordinated with musical talent to ensure successful execution of projects.
Education
Bachelor of Music - Sacred Music, Piano and Vocal Performance
Appalachian State University
Boone, NCSkills
- Customer Service Excellence
- Team Leadership & Development
- Operational Efficiency
- Strategic Planning & Execution
- Creative Collaboration
- Volunteer Management
- Leadership Development
- Individual Counseling
- Crisis Management
- Strategic leadership
- Staff Supervision
- Self Motivation
Additionaltrainingandcertifications
- Composer, arranger, and performer for corporate events, enhancing client engagement through creative programming.
- Guest speaker at Southeastern Baptist Theological Seminary, focusing on best practices for team engagement in worship.
- Proficient in Planning Center, Trello, Pro Presenter, and other customer relationship management tools.
References
References available upon request.
Timeline
Director of Music and Worship Arts
Crossroads Church
01.2020 - Current
Worship Leader / Instrumental Director
Wake Cross Roads Baptist Church
01.2008 - 01.2020
Property Manager
RAM Partners LLC
01.2007 - 01.2008
Piano/Vocal Coach
Self-employeed
01.1994 - Current
Music Director / Associate Worship Leader
Dogwood Church
01.1994 - 01.2006
Bachelor of Music - Sacred Music, Piano and Vocal Performance
Appalachian State University
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