Jennifer Bryant
Aubrey,TX
Summary
Seeking to maintain a rewarding and challenging position with a growth oriented company that promotes a team environment and reaching the highest possible standards
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Server/Bartender/Manager
Star Concessions
06.2006 - Current
- Company Overview: Star Concessions (Cantina Laredo/Cool River Café/III Forks/ Chilis- DFW Airport, TX)
- Provide pleasant atmosphere for guests and quality service
- Handle all aspects of cash including bar till and change to guests
- Responsible for keeping all staff working as a team to ensure guest satisfaction
- Final check of food items prior to serving and making sure high standards are met
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Implemented upselling strategies resulting in an increase in average check size by XX%
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Owner of Mobile DJ Services/ Karaoke emcee
JBeats Productions
01.2001 - Current
- Music database downloads
- Hired as a disc jockey for Weddings, Corporate events, Birthdays, Charities, Church functions, Family reunions etc
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Customized DJ equipment configurations based on individual event requirements and space restrictions.
- Negotiated contracts with venues and clients securing mutually beneficial agreements for all parties involved.
- Received positive feedback from clients leading to referrals increasing overall booking opportunities.
- Maintained up-to-date knowledge of music trends and popular genres to stay ahead of market demand.
- Enhanced brand visibility by participating in community events and charity functions, contributing to positive image and community relations.
- Conducted sound checks before performances to ensure optimal audio quality, minimizing technical issues during events.
- Implemented backup systems for audio equipment, reducing risk of performance disruptions due to technical failures.
- Fostered positive relationships with venue owners, securing preferred DJ status at several top venues in area.
- Worked with clients to determine requirements for each party or event.
- Arranged libraries and playlists of music in advance of live events.
- Promoted group dances, competitions and other party games to keep guests entertained.
Server
Pappasito Cantina
09.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Bartender/Certified Trainer/Manager
Joe's Crab Shack/Landry's Inc
06.1999 - 03.2005
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved operational efficiency by implementing more effective table management system.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
License - Massage Therapy
Institute of Natural Healing Sciences
Colleyville, TX01.1997
High School Diploma -
Burleson High School
Burleson, TX 09.1988 - 05.1991
Skills
- Food Service Management
- Sales Enhancement Skills
- Quality Assurance
- Inventory Management Support
- Customer Service Specialist
- Dining Service Proficiency
- Inventory Ordering Expertise
- Customer Interaction
- Strong Verbal Communication
- Cash Flow Management
- Customer Service Excellence
- Cocktail Preparation Skills
- Proficient in Task Coordination
- Certified TABC Professional
- Effective Multi-Tasking
- Professional appearance
- High volume dining
- Sales techniques
- Suggestive selling
- Allergy awareness
- Beverage preparation
- Multitasking and organization
- Upselling techniques
- Positive and professional
- Positive guest interactions
- Responsible beverage service
- Reliable and responsible
- Multitasking Abilities
- Safety Compliance Mindset
- Adaptability to Change
- Team Leadership
- Addressing Customer Concerns
- Effective Cash Flow Oversight
- Staffing and Replacement Oversight
- Create and Maintain Clean and Safe Environment
- Inventory Management for Food and Supplies
Accomplishments
- Contributed to service that earned a stellar review in secret shopper reports.
- Won "bartender of the month" Award for upselling.
Certification
- TABC Certification
- Food Handler Certification
Management Skills
- Solving guests complaints
- Handling cash flow
- In charge of hiring and replacing personnel
- Create and maintain clean and safe environment
- Responsible for ordering food and supplies
- Quality control
excellent secret shopper reports
Working for Star in several restaurants we have random secret shoppers who work for our company or the airport. Both will grade on excellent guest service and our steps of service. I have been shopped many times over the years at DFW and have made 100 on all except for one where it stated I forgot to say my name. We receive $100 gift cards as a reward for outstanding guest service.
Timeline
Server
Pappasito Cantina
09.2020 - 07.2022
Server/Bartender/Manager
Star Concessions
06.2006 - Current
Owner of Mobile DJ Services/ Karaoke emcee
JBeats Productions
01.2001 - Current
Bartender/Certified Trainer/Manager
Joe's Crab Shack/Landry's Inc
06.1999 - 03.2005
High School Diploma -
Burleson High School
09.1988 - 05.1991
License - Massage Therapy
Institute of Natural Healing Sciences
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