Jennifer Bryant
Alcolu,SC
Summary
Results-driven Quality Control Manager with expertise in compliance auditing, vendor management, and team leadership. Proven track record in enhancing operational standards across multiple territories, ensuring exceptional service delivery and customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Quality Control Manager
Rytech Restoration
Columbia, SC
07.2023 - Current
- Maintained file and quality management across three territories, ensuring compliance with insurance protocols and enhancing operational standards.
- Manages and trains 10+ employees across three territories.
- Coordinated scheduling of fire, water, and mold restoration services, overseeing vendors and employees to ensure timely and effective service delivery.
- Delivered ongoing training and certification, acting as primary contact for major insurance carriers and facilitating knowledge transfer.
- Maintained direct customer communication to uphold exceptional service standards.
Office Manager
The Gore Agency
Irmo, SC
04.2015 - 06.2023
- Streamlined daily office operations, enhancing overall functionality.
- Provided exceptional customer service, boosting client satisfaction.
- Managed sales reports and claims reporting for accurate financial tracking.
- Processed daily deposits to maintain accurate cash flow.
- Supported owner with specialized tasks, improving overall business efficiency.
Education
Bachelor of Arts - Mass Communication
Lander University
Greenwood, SC05-2003
Skills
- Quality management
- Quality assurance
- Compliance auditing
- Vendor management
- Training delivery
- Team leadership
- Customer relationship management
Certification
- WRT Certified
Timeline
Quality Control Manager
Rytech Restoration
07.2023 - Current
Office Manager
The Gore Agency
04.2015 - 06.2023
Bachelor of Arts - Mass Communication
Lander University