Jennifer Buckel
Atlanta,GA
Summary
Propelled RXO/Coyote Logistics, USPS Small Package Operations to over 100% revenue growth by expertly managing carrier coordination and fostering robust customer relations. Recognized as MVP, I excel in seamless technology adaptation and building cohesive teams, showcasing my dedication to excellence and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Small Package Operations
Coyote Logistics, UPS
Altanta, GA
12.2021 - Current
- Maintained high standards of internal and external customer service.
- Expanded USPS contract from 1 account managing overflow loads coordination to 12 accounts securing dedicated routes increasing overall revenue from this account by over 100%
- Provided technical inputs for carrier on-boarding processes.
- Managed USPS load movements by liaising with customers and carriers, optimizing delivery schedules.
- Leveraged expertise in company technologies and softwares to oversee customer movements and carrier management.
- Facilitated USPS load movements with customers and carriers, enhancing operational efficiency.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Creatively problem-solved as issues arose.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Trained and coached new employees within the workgroup.
- Honored as 2nd half 2024 MVP for significant achievements within the Small Package business unit.
Intern
Coyote Logistics, UPS
Atlanta, GA
05.2020 - 08.2020
- Managed load tracking and promptly resolved any arising issues.
- Provided support to customers regarding order status inquiries.
- Analyzed data sets to uncover insights and recommended strategic enhancements.
- Partnered with colleagues to deliver exceptional service and meet customer expectations on a daily basis.
Education
Bachelor of Science - Logistics And Marketing
Georgia Southern University
Statesboro, GA05-2021
Skills
- Technology and Software adaptation
- Collaboration and team building
- Training and mentoring
- Team building
- Customer communication/relations building
- Creative problem solving
- Word/Excel/Powerpoint
- Strong organization skills
- Self-motivated and enthusiastic
- Strong leadership and communication skills
- Strategic planning based of data analysis
- Issue and complaint resolution
- Change management
- Quality assurance
- Creative with a strong attention to detail
- Project Management
Timeline
Small Package Operations
Coyote Logistics, UPS
12.2021 - Current
Intern
Coyote Logistics, UPS
05.2020 - 08.2020
Bachelor of Science - Logistics And Marketing
Georgia Southern University
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