Jennifer Burgos

• Led daily operations in both bakery and deli department, ensuring product quality and freshness.
• Implemented efficient workflow strategies to optimize production processes.
• Ensured compliance with health and safety regulations in food preparation areas.
• Maintained inventory levels, ordering supplies to meet production demands.
• Trained new team members on safety protocols and baking techniques.
• Assisted in merchandising baked goods to enhance customer experience and sales.
• Collaborated with management to develop promotional displays for seasonal products.
• Resolved customer inquiries and complaints, fostering positive shopping experiences.
• Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
• Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
• Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
• Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
• Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
• Increased customer satisfaction through consistently delivering high-quality products and excellent service.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
• Maintained and controlled inventory of baked goods.
• Maintained cleanliness and hygiene in bakery premises.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Established and maintained relationships with suppliers to procure quality ingredients and equipment.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Followed food safety standards when handling ingredients.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Replenished bakery items in display cases.
• Supervised daily deli operations, ensuring compliance with health and safety regulations.
• Trained new team members on food preparation and customer service standards.
• Maintained inventory levels, coordinating with suppliers to ensure product availability.
• Implemented efficient workflow processes, improving overall team productivity and service times.
• Resolved customer inquiries and complaints, enhancing satisfaction through effective communication.
• Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
• Led a team of deli associates, fostering teamwork and improving overall productivity levels.
• Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Greeted customers at the counter to fulfill requests and answer questions.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Used in-store system to locate inventory and place special orders for customers.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Processed customer transactions accurately using point-of-sale systems.
• Maintained cleanliness and organization of bakery displays for optimal presentation.
• Collaborated with team members to ensure timely product restocking and freshness.
• Trained new associates on customer service standards and operational procedures.
• Resolved customer complaints effectively, fostering positive relationships and satisfaction.
• Maintained safe food handling standards at all times.
• Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
• Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
• Offered every customer exceptional service and learned regular customers' preferences.
• Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
• Maintained accurate records of production, shrink, sales, and inventory to support profits and revenue.
• Collaborated with bakers to create custom orders for special events, resulting in repeat business and customer referrals.
• Trained new associates on proper bakery department procedures, ensuring consistent quality across all personnel.
• Developed strong relationships with regular customers by remembering their preferences and making tailored suggestions during future visits.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

• Supervised deck operations and maintenance, ensuring vessel readiness and safety protocols adherence.
• Ensured smooth sailing operations by efficiently managing mooring, anchoring, and towing procedures.
• Conducted inspections on equipment and systems, identifying maintenance needs to prevent operational disruptions.
• Enhanced vessel safety by conducting regular maintenance and inspection of all deck equipment.
• Trained and mentored junior personnel in seamanship skills and equipment operation standards.
• Trained junior crew members on fundamental seamanship skills, increasing overall team competence and readiness.
• Implemented training programs for new crew members, enhancing team performance and knowledge retention.
• Led emergency response drills, fostering a culture of preparedness and teamwork among crew members.
• Conducted regular drills to maintain proficiency in firefighting, first aid, man overboard recovery, and abandon ship procedures among the crew.
• Implemented security measures throughout the ship, contributing to a secure environment for both crew members and sensitive information.
• Exemplified strong leadership skills while serving as watchstander, effectively managing deck crew duties and maintaining a safe environment for all personnel on board.

Conducted safety/recovery operations on Navy utility boats, supporting helicopter and SAR training for swimmers.

Facilitated water support operations for all special missions.

Facilitated oil spill training sessions in compliance with OSHA regulations.

Oversaw ceremonial duties and participated in official change of command, retirement, and funeral ceremonies, ensuring adherence to naval traditions as Boatswain's Mate of the sideboys.

• Supervised deck operations, ensuring safety and efficiency in maritime activities.
• Coordinated maintenance schedules for shipboard equipment, enhancing operational readiness.
• Led training programs for junior personnel on seamanship and equipment handling.
• Implemented inventory management practices for navigational tools and emergency supplies.
• Conducted regular inspections of safety gear, promoting compliance with Navy standards.
• Developed standard operating procedures for deck evolutions, improving workflow and communication.
• Maintained ship's appearance with thorough cleaning and painting tasks, resulting in a professional presentation at all times.
• Achieved optimal utilization of deck spaces by skillfully arranging gear storage areas for easy access during various operations.
• Supported vessel's mission readiness through diligent maintenance of life rafts, life jackets, and other lifesaving equipment.
• Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
• Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
• Implemented security measures throughout the ship, contributing to a secure environment for both crew members and sensitive information.
• Ensured smooth sailing operations by efficiently managing mooring, anchoring, and towing procedures.
• Exemplified strong leadership skills while serving as watchstander, effectively managing deck crew duties and maintaining a safe environment for all personnel onboard.