Jennifer Busnell
Fayetteville,NY
Summary
Dynamic professional with over 25 years of management experience, adept at training and developing staff. At Walgreens, I enhanced customer satisfaction through effective problem-solving and outstanding interpersonal skills. Proficient in Microsoft Office, I consistently met budget expectations while fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
Office Assistant 1
Upstate Correctional Facility
10.2022 - 03.2025
- Human Resources duties including NYBEAS, NYSTEP, contractor logs, PREA logs, vacancy postings for all facilities and other tasks assigned by the Head Clerk of Personnel.
- Security timekeeping duties including organization of timecards, process timecards using LATS, assemble security charts, label timecards and any other tasks that the timekeeper needed assistance with.
- Computer Access duties for civilians and security staff, involving opening tickets with ITS for initial computer access, upgrades, issues with emails, shared drives and more.
- Used Excell, microsoft, word, LATS and various other programs.
Customer Service Associate
Big Lots
10.2023 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed warehouse deliveries on a weekly basis.
- Merchandised departments, end caps and side panels without a planogram.
- Cross trained to run register and trained new and current employees.
Credit Assistant/Store Manager/Manager in Training
Rent-A-Center NPS
10.2018 - 07.2022
- Monitor and maintain active and inactive customers payments.
- Collect and process payments, closely monitor past due accounts.
- Maintain sales floor (merchandise products) and stockroom.
- Sell merchandise (set-up contracts) for customers including furniture, appliances and electronics.
- Open and close the store (various tasks), cash handling and process daily deposits.
- Receive in shipments and performed weekly audits on products in the store.
Store Manager/Executive Assistant Manager
Walgreens
09.2006 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interviewed applicants, performed onboarding for new hires, assigned work to front end employees.
- Trained and Cross-trained employees, provided semi and annul reviews.
- Consistently ensured payroll budget expectations and all store deadlines were met.
- Cosmetic Liaison (3 years) and Safety Liaison (2.5 years) for the district ranging from 12-15 store.
- Assisted in the pharmacy by waiting on customers, entered and filled prescriptions as well as put away daily shipments.
Education
Associate of Arts - Liberal Arts, Humanities And Social Sciences
Onondaga Community College
Syracuse, NY05-1994
High School Diploma -
Chittenango High School
Chittenango, NY06-1992
Skills
- Management Experience: 25 years
- Computer software: Excel, word, power point and Microsoft Office: 2years
- Staff Training/Development: 25 years
- Budget Management & Control: 10 years
- Goal Oriented & Strategic thinker: 25 years
- Excellent Customer Service Skills: 30 years
- Accurate Money Handling: 30 years
- Skilled Problem Solver: 20 years
- Outstanding Interpersonal Skills: 20 years
Timeline
Customer Service Associate
Big Lots
10.2023 - 02.2025
Office Assistant 1
Upstate Correctional Facility
10.2022 - 03.2025
Credit Assistant/Store Manager/Manager in Training
Rent-A-Center NPS
10.2018 - 07.2022
Store Manager/Executive Assistant Manager
Walgreens
09.2006 - 05.2018
Associate of Arts - Liberal Arts, Humanities And Social Sciences
Onondaga Community College
High School Diploma -
Chittenango High School
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