Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jennifer Caccamo

Chagrin Falls,OH

Summary

  • Hardworking and focused administrative professional offering excellent computer skills, communication, planning, and prioritization skills demonstrated through years of successful performance. Highly skilled at providing executive support for C-Suite staff. I am skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Personable and energetic, committed to delivering excellence in customer service and administrative support. Offers honed competencies in data entry, database management, travel expense reporting, scheduling of meetings, and calendar management, Proficient in administrative office operations supporting executive leaders, and special events planning, skilled in training staff and establishing rapport with clients. Self-motivated with the ability to maintain strict productivity and accuracy standards.

CORE SKILLS:

  • Complex Calendar Management
  • Office Operations
  • Event Management Travel Expense Reports
  • Internal Communications
  • SharePoint
  • Internal and External Customer Relationship Management
  • Email Management Errand running and petty cash management
  • Strong organizational skills and a proactive approach to office management
  • Microsoft Office
  • Trello

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

20
20
years of professional experience

Work History

Executive Assistant to Owner and President

North Coast Education Services
07.2024 - Current
  • Used Google Calendar and managed schedules across time zones
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Responsible for bookbinding design and distribution
  • Created social media and Constant Contact campaigns for the company
  • Improved the Open Average of e-mail campaigns to 46.7%
  • Charged with customer service feedback for families and Tutors
  • Assisted with Tutor recruitment and onboarding
  • Designed and created content for a monthly newsletter
  • Ordered supplies and was responsible for monthly bill reconciliation for the site
  • Responsible for problem-solving for clients and external stakeholders
  • Used Excel, Word and PowerPoint to assist staff with daily activities
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Founder & Owner

Kokomo Creative-Freelance Digital Communications
11.2013 - Current
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Served as Social Media Manager for several small businesses
  • Flat-Broke Signs, Women of Hope Cleveland, Learning Abilities Advocacy
  • Created content for social media channels Facebook, LinkedIn, Instagram, and Twitter, and designed campaigns for products and services that increased brand awareness
  • Designed graphics using Canva for social media channels
  • Secured local and national media placements for author-The Lifestyle Accountability Show Podcast, Women’s Running Magazine
  • Author placement-The Lifestyle Accountability Show audience of 25,000 and Women’s Running Magazine circulation of 250, 000
  • Worked as social media manager for The Good Steward App
  • Designed graphics in the Adobe Spark program; incorporated the use of stock images/graphics to gain reader interest
  • High Proficiency with Slack and Zoom
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Marketing and Community Relations Liaison

ARC Psychiatry
01.2023 - 02.2024
  • Improved medical practice referrals to ARC by 29% by implementing targeted in-person lunch and learn events and office visits, presenting information about services, emphasizing benefits to the practice team, clarifying the referral process, and following up to ensure client satisfaction
  • Increased website traffic, leading to a 33% increase in online appointments, following the creation of a monthly newsletter featuring information on mental health topics and developing brand collateral to improve brand awareness and engagement
  • Created employee newsletter and email communications
  • Collaborated with internal departments to develop cohesive messaging that aligned with overall company values and goals in various marketing materials.
  • Established a strong presence on social media, achieving 15% growth in the audience on Instagram and 27% expansion on LinkedIn through regular posting and organizational updates
  • Developed a media campaign for a mental health art display created by students, resulting in an on-camera news segment featured on a local news channel WFMJ-Youngstown with over one million views on the station website
  • Conducted personalized outreach campaigns, tracked and analyzed customer data, and monitored key performance indicators using Salesforce (CRM)
  • Converted Salesforce statistics to reports in Microsoft Excel, they made recommendations to leadership on strategies/groups to target and how to get existing leads down the pipeline
  • Recruited new community partners and built lasting relationships, fostering a strong network of support for company initiatives.
  • Coordinated successful fundraising campaigns for local non-profit organizations, demonstrating the company''s commitment to social responsibility.

Department Coordinator

Cleveland Clinic
01.2005 - 05.2021
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
  • Saved facility site $330 per month ($3,960 annually) by implementing cost reduction ideas; awarded Caregiver Celebrations Award and monetary award for cost savings
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Led calendar management, meeting set up and tear down, received deliveries, paid invoices, greeted guests, and registered in Vendormate
  • Designed and edited weekly newsletter announcements to the facility and led event marketing efforts such as health talks and community events via email blasts and posters, collaborated with the marketing department to correct/adjust information on the facility website, served as reporter for Cleveland Clinic HouseCall newsletter, created and maintained building SharePoint site
  • Assisted with running meetings, created PowerPoint presentations, coordinated meeting attendance and shared minutes
  • Created, organized, and implemented special events with internal and external stakeholders
  • Organized and maintained department records for easy access and regulatory compliance.
  • Was responsible for e-mail boxes and complex calendar scheduling for 6 C+ level executives
  • Interceded between employees during arguments and diffused tense situations.
  • Served as Clerical Assistant for Cleveland Clinic Chief Pharmacy Director
  • Scheduled complex travel and completed expense reports
  • Managed complex calendar scheduling and provided executive support for 6 C+ level executives, ensuring seamless coordination and communication across departments, demonstrating strong organizational skills and expert-level written editing, and verbal communication skills
  • Completed bi-weekly payroll for 80 employees.

Education

Bachelor of Arts - Mass Communication

University of Mount Union
Alliance

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Schedule & calendar planning
  • Office administration
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-oriented
  • Customer service
  • Expense reporting
  • Scheduling
  • Calendar management
  • Travel coordination
  • Meeting planning
  • Travel arrangements
  • Database management
  • Document preparation
  • Resourceful
  • Project planning
  • Schedule management
  • File organization
  • Staff management
  • Invoice processing
  • Business administration
  • Presentation development
  • Appointment setting
  • Software knowledge
  • Conference planning
  • Social media management
  • Process improvements
  • Mail handling
  • Multi-line phone proficiency
  • Travel administration
  • Report analysis
  • Report generation
  • Payroll
  • Mail management
  • Financial services
  • Extensive vocabulary
  • Report development
  • Quality control
  • Compensation and benefits
  • Proper phone etiquette
  • Articulate and well-spoken
  • Email management
  • Document handling
  • Time management
  • Microsoft office
  • Executive schedule management
  • Travel arrangement coordination
  • Relationship building
  • Analytical thinking
  • Team leadership
  • Calendar and scheduling software

Timeline

Executive Assistant to Owner and President

North Coast Education Services
07.2024 - Current

Marketing and Community Relations Liaison

ARC Psychiatry
01.2023 - 02.2024

Founder & Owner

Kokomo Creative-Freelance Digital Communications
11.2013 - Current

Department Coordinator

Cleveland Clinic
01.2005 - 05.2021

Bachelor of Arts - Mass Communication

University of Mount Union
Jennifer Caccamo