Jack F Novak
Chagrin Falls,OH
Summary
Dynamic Shift Manager with demonstrated expertise in team leadership and operational oversight. Committed to elevating productivity and customer satisfaction through impactful staff training and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Shift Manager
Dunkin' Brands
Bainbridge, Ohio
12.2021 - Current
- Supervised daily operations to ensure smooth workflow and team productivity.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and coordinated supply orders for efficient operations.
- Enforced health and safety regulations to maintain a safe work environment.
- Resolved customer complaints swiftly to enhance overall satisfaction.
Sous Chef
Cibo Homemade Pasta and Grille
Chagrin Falls, OH
04.2019 - 12.2021
- Managed inventory of ingredients and ensured stock levels met kitchen needs.
- Maintained cleanliness and organization of kitchen workstations during service.
- Coordinated with front-of-house staff to ensure timely dish delivery to customers.
- Ensured food preparation and presentation met high standards of quality and sanitation.
Education
BBA - Business Administration And Management
Ohio Wesleyan University
Delaware, OH05-2027
High School Diploma -
Kenston High School
Bainbridge, OH05-2023
Skills
- Team supervision
- Inventory management
- Customer service
- Staff training
- Safety compliance
- Workflow optimization
- Effective communication
- Staff motivation
Affiliations
Collegiate Athlete - Football Positional Leader (2023-Present)
References
References available upon request.
Timeline
Shift Manager
Dunkin' Brands
12.2021 - Current
Sous Chef
Cibo Homemade Pasta and Grille
04.2019 - 12.2021
BBA - Business Administration And Management
Ohio Wesleyan University
High School Diploma -
Kenston High School