Open To Work
Jennifer CAHILL
Arnold
Summary
Detail-oriented Service Advisor with expertise in customer service and problem resolution. Proven ability to manage service delivery and enhance customer satisfaction through effective communication and relationship-building.
Overview
12
12
years of professional experience
Work History
Volkswagen Service Advisor
Fitzgerald Automotive
Annapolis
01.2019 - Current
- Assisted customers with service inquiries and product recommendations.
- Scheduled service appointments and managed customer follow-ups effectively.
- Coordinated with technicians to ensure timely service delivery and accurate repairs.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Maintained detailed records of customer interactions and service history.
- Educated customers on vehicle maintenance and service plans available.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor
MileOne
Catonsville
09.2013 - 01.2019
- Assisted customers with service inquiries and product recommendations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bowie High
Bowie, MD06-2002
Skills
- Vehicle maintenance
- Service scheduling
- Customer follow-up
- Estimate preparation
- Complaint resolution
- Customer relationship management
- Effective communication
- Problem solving
- Customer service
- Service estimates
- Service recommendations
- Customer retention
- Records maintenance
- Multitasking Capability
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Volkswagen Service Advisor
Fitzgerald Automotive
01.2019 - Current
Service Advisor
MileOne
09.2013 - 01.2019
Bowie High