Jennifer Calzada
Reno,NV
Summary
Dynamic professional with a proven track record at Gates Brain Health, Very comfortable in Microsoft Office and bilingual communication. Excelles in leadership roles, enhancing customer satisfaction and streamlining operations. Demonstrates problem-solving prowess and a strong work ethic, significantly contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Expeditor
Peppermill
Reno, NV
01.2024 - Current
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Checked brewing equipment for proper functionality.
- Implemented the health department regulations concerning sanitation standards to satisfy customer safety.
Medical Office Assistant
Gates Brain Health
Reno, NV
01.2023 - 08.2023
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Prepared patient charts prior to each appointment.
- Managed medical records using an electronic health record system.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Developed Excel spreadsheets for tracking expenses against budget allocations.
Lead Busser
Casablanca Promotions
Mesquite, NV
08.2021 - 09.2022
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Resolved guest complaints to maintain complete customer satisfaction.
Busser
Virgin River
Mesquite, NV
06.2020 - 07.2021
- Expedited food to tables to assist servers during busy periods.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained a friendly attitude towards customers at all times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV05-2025
High School Diploma -
Virgin Valley High School
Mesquite, NV05-2022
Skills
- Leadership
- Microsoft office
- Call handling
- Scheduling
- Professional appearance
- Strong work ethic
- Bilingual
- Problem-solving
- Great customer Service
Timeline
Expeditor
Peppermill
01.2024 - Current
Medical Office Assistant
Gates Brain Health
01.2023 - 08.2023
Lead Busser
Casablanca Promotions
08.2021 - 09.2022
Busser
Virgin River
06.2020 - 07.2021
Associate of Science -
Truckee Meadows Community College
High School Diploma -
Virgin Valley High School
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