
Data-driven operations leader with experience managing front-end retail operations, coaching teams of 20+ employees, and improving business performance through KPI analysis and process optimization. Skilled in SQL, Tableau, Power Bi, and Excel, with hands on experience creating dashboards that translate operational data into actionable insights. Passionate about using analytics to improve customer experience, workforce performance, and business decision-making while bringing strong leadership, communication, and problem-solving skills into a data analyst role.
Led daily front-end operations, managed performance metrics, coached a team of 20+ employees, and partnered with leadership to improve guest experience and operational performance. Created structure, routines, led through accountability, and ran a leading district team.
Supported daily store operations by delivering excellent guest service, maintaining standards, contributing to sales and operational goals and handling cash process. This experience strengthened my ability to analyze operational challenges, adapt quickly, and build the leadership foundation that led to my promotion into management early into my career.