Jennifer Campbell

Confirmed daily wires deposited in settlement account for accuracy and correct amounts.

• Balanced daily settlement spreadsheets for incoming ACH and credit card transactions.
• Collaborated with management to resolve any settlement discrepancies.
• Processed and reported on monthly and quarterly audit reports for sponsor bank.
• Assisted risk management with end-of-month reporting tasks.
• Monitored Mastercard Retro Match queue for merchants flagged by other processors.
• Supported merchants listed on Discover Non-Compliance Report to achieve compliance.
• Audited and approved account change requests efficiently.
• Facilitated end-of-month reporting tasks for effective risk management.

Audited merchant applications for accuracy and completeness.

Monitored Mastercard Retro Match queue for timely resolution of flagged merchants.

• Supported merchants in meeting compliance objectives from Discover Non-Compliance Report.
• Approved account change requests to enhance operational efficiency.

• Catalogued merchant application packages to ensure complete documentation for future reference.
• Monitored Mastercard Match entries, verifying account uploads and potential matches.
• Processed and reviewed Office of Foreign Assets Control matches efficiently.
• Uploaded monthly URL monitoring data file to G2 platform.
• Directed site inspection processes ensuring compliance.
• Generated and distributed Underwriting decline letters promptly.

• Processed incoming retrievals for Visa, MasterCard, and Discover transactions efficiently.
• Assisted with initial chargebacks for Visa and Discover accounts to expedite resolutions.
• Monitored department printers and faxes to maintain operational efficiency.
• Provided backup assistance to Operations Receptionist during peak periods.
• 
  
• 
  

• Provided customer service support to merchants and Bank Sales Representatives.
• Processed Account Change Requests for merchant updates, including contact names and banking information.

Facilitated efficient account closures by submitting necessary requests.