JENNIFER CAMPBELL
Senior IT Helpdesk Admin
Austin,TX
Summary
IT operations professional with hands-on experience managing endpoints, identity and access, and SaaS environments in a clinical research setting. Comfortable being the only person in the room: owning support, systems, and process improvement end-to-end. Known for finding and fixing problems others don't notice, thinking creatively to solve them, and keeping a close eye on cost and efficiency. Makes technology work for the people using it, not the other way around.
Overview
21
21
years of professional experience
Work History
Business Development Associate
Clin-Edge/Elligo Health Research
Austin, TX
02.2026 - Current
- Established early-stage relationships with sponsors and CROs in untapped markets, progressing cold accounts to active opportunities.
- Created one of the earliest net-new account RFPs in company history, contributing to the company's growth.
- Built early-stage relationships with sponsors and CRO's in largely untapped markets, advancing cold accounts toward active opportunities.
- Applied IT background to diagnose and resolve systemic BD workflow issues-include email configuration for Salesforce cadence implementation, domain deliverability monitoring, and CRM process gaps-improving efficiency across the team.
Senior IT Helpdesk Admin
Elligo Health Research
08.2022 - 02.2026
- Led implementation and optimization of RingCentral contact center, coordinating across teams to ensure functionality and compliance
- Reduced RingCentral licensing footprint by ~50%, driving ~$115K in projected savings through audit, consolidation, and system cleanup
- Achieved 100% remote Intune enrollment across endpoints, improving device management, security, and onboarding consistency
- Managed internal IT support as primary point of contact, resolving issues and escalating requests to ensure timely assistance
- Identified system gaps with internal teams, implementing solutions that streamlined day-to-day workflows
- Identified discrepancies and led an internal investigation that resulted in the recovery of $420K+ in insurance funds
- Supported IT operations in SOC 2–compliant environment, ensuring audit readiness and secure access practices
Owner
BorderX
10.2020 - 07.2022
- Reached profitability within 3 months by identifying market gaps and rapidly implementing a viable service model
- Built and operated a cross-border logistics company from the ground up during COVID-related shutdowns
- Developed and optimized internal systems for logistics, customer communication, and order flow management
- Negotiated industry-low brokerage rates, enhancing customer access to services
- Developed and optimized internal systems to manage logistics, customer communication, and order flow
- Facilitated international expansion for small businesses through dependable logistics solutions
Co-Owner/Driver
Big Toyz Racing
01.2006 - 10.2021
- Competed professionally as a monster truck driver, consistently placing top-tier and operating one of the top 3 highest-earning private teams globally
- Secured and managed $500K+ in sponsorships through strategic partnerships and relationship development, enhancing team funding and visibility
- Built and managed all IT infrastructure, website, and digital systems supporting operations and marketing
- Created and grew high-traffic content platform, driving merchandise sales that surpassed private team competitors, expanding brand reach and revenue
- Designed and fabricated custom vehicles, coordinating large-scale builds with mechanical and structural precision, ensuring competitive performance
- Operated in a highly competitive, male-dominated industry, demonstrating resilience, adaptability, and sustained performance
Skills
- Help Desk & Support Operations Triage, prioritization, escalation, remote user support
- Microsoft 365 Administration Teams, SharePoint, Exchange
- Identity & Access Management User provisioning, SSO, secure access practices
- Security & Compliance Awareness Worked within a SOC 2-compliant environment; familiar with secure access practices and audit readiness processes
- Process & Workflow Improvement Documentation, cross-team coordination, SaaS administration
- Project & Operations Tools Jira, Mondaycom, Smartsheet, Lucidchart
- Infrastructure & Endpoint Management Intune, Apple Business Manager, Okta, Druva, Working Jamf
Timeline
Business Development Associate
Clin-Edge/Elligo Health Research
02.2026 - Current
Senior IT Helpdesk Admin
Elligo Health Research
08.2022 - 02.2026
Owner
BorderX
10.2020 - 07.2022
Co-Owner/Driver
Big Toyz Racing
01.2006 - 10.2021