ABDULLAHI AYNAB
Minneapolis
Summary
Detail-oriented NOC Analyst with a strong track record in monitoring and managing network infrastructure. Expertise in leading responses to high-severity outages and security incidents, along with mentoring junior analysts. Committed to enhancing network security and ensuring compliance with policies and procedures.
Overview
9
9
years of professional experience
Work History
Network & Security Operations II (NSOC II)
Atomicdata
Minneapolis
02.2022 - 09.2025
- Monitored and managed enterprise network infrastructure, ensuring optimal performance of servers, circuits, and security systems.
- Led incident response and escalation for high-severity outages and security incidents.
- Performed Security Operations Center (SOC) functions, including monitoring alerts, analyzing logs, and investigating suspicious activity.
- Identified potential threats, anomalies, and vulnerabilities, and took action to mitigate risks.
- Analyzed alerts from SIEM and monitoring tools to detect unauthorized access or malicious behavior.
- Collaborated with internal teams and external vendors to resolve complex network and security issues, enhancing overall system reliability.
- Maintained and improved network security policies, procedures, and incident response documentation.
IT Specialist (Help Desk – Computer Lab)
Saint Paul College
Saint Paul
02.2020 - 02.2021
- Provided Help Desk support to students, faculty, and staff within the computer lab environment
- Troubleshot hardware, software, and network connectivity issues for students, enhancing their learning experience
- Installed, configured, and maintained desktop systems, laptops, and required software
- Managed user accounts and permissions, ensuring proper system access
- Responded to and resolved support tickets, escalating complex issues when necessary
- Guided users through basic technical problems, improving their understanding of systems and applications
- Conducted vulnerability scans and secured lab systems against potential threats, safeguarding user data
- Documented troubleshooting processes to streamline support operations and facilitate knowledge sharing
- Delivered excellent customer service by communicating clearly with non-technical users
apple store specialist
Apple
Bloomington
01.2017 - 01.2018
- Assisted customers with product selection, provided expert advice on Apple products and services, and addressed inquiries about product features, specifications, and pricing to enhance customer satisfaction.
- Customer engagement: Engaging with customers, building strong relationships, and delivering exceptional customer experiences in accordance with Apple's standards and guidelines.
- Operated POS systems, processed sales transactions accurately and efficiently, and maintained precise inventory and sales records to support store operations.
- Collaborated with store team members, including managers, technicians, and specialists, to ensure smooth store operations and deliver exceptional customer service.
- Provided repairs and support for technical issues with Apple products.
Education
AAS - Cybersecurity, Forensics, and Information Assurance
Century College
White Bear Lake06-2026
Skills
IT Support & Service Desk
- End-user technical support (phone, email, in-person)
- Incident management, ticket tracking, and escalation (ServiceNow / Jira)
- SLA compliance and ticket prioritization
- Troubleshooting Windows 10/11, hardware, and software issues
- Remote support tools (RDP, TeamViewer, AnyDesk)
Systems & Administration
- Active Directory (user management, password resets, access control)
- Microsoft 365 (Outlook, Teams, Exchange support)
- Basic system administration and user provisioning
SOC / NOC Operations
- Network and system monitoring (SOC/NOC environments)
- Incident triage, escalation, and coordination with Tier 2/engineering teams
- Log review and basic analysis for troubleshooting
- Network troubleshooting (DNS, DHCP, IP connectivity, VPN)
Core Competencies
- Strong troubleshooting under pressure
- Clear communication with technical and non-technical users
- Multitasking in high-volume environments
- Process-driven (SLA adherence, documentation accuracy)
Timeline
Network & Security Operations II (NSOC II)
Atomicdata
02.2022 - 09.2025
IT Specialist (Help Desk – Computer Lab)
Saint Paul College
02.2020 - 02.2021
apple store specialist
Apple
01.2017 - 01.2018
AAS - Cybersecurity, Forensics, and Information Assurance
Century College