Jennifer Cannon
Manchester
Summary
Accomplished professional with a strong background in sales and team leadership. Skilled in training and mentoring, dedicated to fostering a collaborative environment that boosts employee morale and enhances customer experiences.
Overview
23
23
years of professional experience
Work History
Store Manager
Zales
Nashua, NH
03.2024 - Current
- Managed daily store operations, ensuring high standards of customer service and product presentation.
- Trained and developed team members, fostering a collaborative and productive work environment.
- Conducted regular performance evaluations, identifying training needs to enhance employee skills.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Coordinated staff scheduling to ensure adequate coverage during peak hours and events.
District Manager
Zales
NH, MA, VT, NY, ME
07.2019 - 03.2024
- Led district operations, ensuring alignment with company goals and standards.
- Implemented strategic initiatives to enhance customer experience and drive sales growth.
- Mentored store managers, fostering leadership skills and operational excellence across locations.
- Conducted performance evaluations, setting clear objectives for team members to achieve targets.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Store Manager
Kay Jewelers
Albany, NY
01.2018 - 07.2019
Acting Store Manager
Kay Jewelers
Albany, NY
10.2017 - 01.2018
Store Manager
Kay Jewelers
Amsterdam, NY
08.2017 - 10.2017
Store Manager
Kay Jewelers
Queensbury, NY
08.2015 - 08.2017
Store Manager
Kay Jewelers
Amsterdam, NY
02.2012 - 08.2015
Assistant Manager
Kay Jewelers
Rotterdam, NY
02.2010 - 02.2012
Store Manager
Belden
Albany, NY
06.2007 - 02.2010
Store Manager
Belden
Rotterdam, NY
01.2005 - 06.2007
Sales Associate
Kay Jewelers
Rotterdam, NY
11.2002 - 01.2005
Education
High School Diploma -
Schenectady High School
SchenectadyCertified Diamontologist -
GIA
Certified Gemologist -
GIA
Skills
- Customer service
- Training and mentoring
- Recruitment and hiring
- Goals and performance
- Sales expertise
- Strategic thinker
Timeline
Store Manager
Zales
03.2024 - Current
District Manager
Zales
07.2019 - 03.2024
Store Manager
Kay Jewelers
01.2018 - 07.2019
Acting Store Manager
Kay Jewelers
10.2017 - 01.2018
Store Manager
Kay Jewelers
08.2017 - 10.2017
Store Manager
Kay Jewelers
08.2015 - 08.2017
Store Manager
Kay Jewelers
02.2012 - 08.2015
Assistant Manager
Kay Jewelers
02.2010 - 02.2012
Store Manager
Belden
06.2007 - 02.2010
Store Manager
Belden
01.2005 - 06.2007
Sales Associate
Kay Jewelers
11.2002 - 01.2005
High School Diploma -
Schenectady High School
Certified Diamontologist -
GIA
Certified Gemologist -
GIA