Jennifer Capone
McDonough,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service/Delivery Supervisor, (A)
Unites States Postal Service
03.2016 - Current
- Analyzed project risks, costs and benefits to make relevant recommendations.
- Integrated new technologies and best practices to improve [Type] delivery management.
- Coordinated efficient routes and schedules for [Number]-driver team.
- Managed resources effectively to avoid unnecessary delivery delays.
Rural Mail Carrier/Associate
United States Postal Office
06.2007 - 03.2016
- Obtain mail such as parcels, packages and letters are properly bundled according to their type and delivery location.
- Deliver mail to customers by first verifying their identities and ensure that any needed signatures are obtained.
- Meet schedules for the collection and return of mail.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Provided residents with exceptional customer service.
Leasing Specialist
English Realty, LLC
01.2005 - 07.2010
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Maximized rental income while minimizing expenses through effective planning and control.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Set appointment times for individuals to tour facilities and see available units.
- Developed and implemented tactical marketing plans.
Education
Bachelor of Science - Sociology
Clayton State University
Morrow, GA07.2015
Skills
- Safety Procedures
- Communications Strategies
- Operational Standards
- Tracking Metrics
- Protocols and Procedures
- Interdepartmental Collaboration
- Logistics Database Management
- Employee Performance Management System
- Resource Maximization
- Complex Problem-Solving
- Compliance Requirements
- Customer Satisfaction
- Team Leadership
- Verbal and Written Communication
- Quality Standards
Certification
- Professional Investigator Certificate Program, Clayton State University - June 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Timeline
Customer Service/Delivery Supervisor, (A)
Unites States Postal Service
03.2016 - Current
Rural Mail Carrier/Associate
United States Postal Office
06.2007 - 03.2016
Leasing Specialist
English Realty, LLC
01.2005 - 07.2010
Bachelor of Science - Sociology
Clayton State University