Jennifer Cardenas
Waukegan,IL
Summary
Dynamic professional with a proven track record in customer service excellence and problem-solving, honed at Wheels Inc. Expert in leveraging email communication and multitasking skills to exceed client expectations and drive successful outcomes. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and effective issue follow-up.
Overview
16
16
years of professional experience
Work History
Sr Customer Support Specialist
Wheels Inc
Schaumburg, IL
04.2021 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Reviewed existing policies and procedures related to customer service operations regularly.
- Collaborated closely with other teams to develop strategies for resolving escalated issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Documented processes related to customer service operations including workflow diagrams.
- Responded quickly to customer inquiries, needs and problems.
Sales Representative
State Farm
Odessa, TX
03.2016 - 05.2018
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities for cross-selling additional products and services.
- Performed market research to identify potential sales opportunities.
- Negotiated deals and handled complaints or objections.
Lead Key Holder
BootBarn
Gurnee, IL
10.2008 - 11.2014
- Provided employees with feedback on job performance.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Created promotional displays that increased visibility of merchandise.
- Implemented loss prevention measures to protect against theft and fraud.
Education
Associate of Science - Criminal Justice
College of Lake County
Grayslake, IL01-2013
Skills
- Customer service excellence
- Email communication
- Time management
- Problem-solving
- Multitasking and organization
- Issue follow up
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sr Customer Support Specialist
Wheels Inc
04.2021 - Current
Sales Representative
State Farm
03.2016 - 05.2018
Lead Key Holder
BootBarn
10.2008 - 11.2014
Associate of Science - Criminal Justice
College of Lake County
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