Tracy Deary
Butler,PA
Summary
Dynamic Sr Customer Service Specialist at People Ready Staffing with a proven track record in order fulfillment and compliance management. Expert in Salesforce and reporting, I excel in problem resolution and customer relations, ensuring exceptional service delivery. Recognized for my ability to coach teams and optimize workflows, I thrive in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Customer Service Specialist
People Ready Staffing
Butler, PA
09.2012 - Current
- Monitored and optimized order fulfillment for MSP accounts, ensuring compliance with established standards to improve operational workflows.
- Administered order entry and billing functions through a robust point-of-sale system, ensuring seamless transaction management.
- Managed data capture for order inquiries through Salesforce, guaranteeing compliance and precision in contact record maintenance.
- Designed and updated spreadsheets to improve operational efficiency in order fulfillment for local branch networks.
- Crafted and executed comprehensive PowerPoint presentations aimed at improving participant understanding during training programs.
- Collaborated with account managers to enhance customer engagement and retention strategies.
- Engaged with customers every two weeks to discuss questions and provide solutions to any issues.
- Achieved high customer satisfaction by promptly addressing calls from customers and branches. Resolved inquiries and requests effectively to enhance overall service quality.
Education
No Degree - Computer Forensics
Butler County Community College
Butler, PASkills
- MS office
- Call center experience
- Customer service
- Email support
- Teamwork and collaboration
- Computer skills
- Customer service excellence
- Phone etiquette
- Administrative and office support
Email support
Customer support
Order fulfillment
Teamwork and collaboration
Attention to detail
Multitasking
Computer skills
Customer service excellence
Organizational skills
Adaptability and flexibility
Teamwork skills
Phone etiquette
Administrative and office support
MS office
Certification
Word
Excel
Timeline
Sr Customer Service Specialist
People Ready Staffing
09.2012 - Current
No Degree - Computer Forensics
Butler County Community College