Jennifer Carlson
Colorado Springs,CO
Summary
Dynamic leader with a proven track record among free standing psychiatric facilities, leveraging data analytics to drive performance improvements and enhance treatment outcomes. Skilled in program management and fostering service excellence, I excel in developing innovative solutions and empowering teams to achieve organizational goals. Committed to continuous improvement and operational efficiency.
Overview
19
19
years of professional experience
Work History
Director of Assessment and Referral
Cedar Springs Hospital - UHS of Delaware, Inc
Colorado Springs, CO
10.2025 - Current
- Analyzed data trends to inform decision-making processes for continuous improvement initiatives.
- Coordinated training sessions focused on improving staff competency in assessment tools and techniques.
- Implemented technology solutions to streamline workflows and enhance data security in the assessment process.
Divisional Director of Admission Services
UHS of Delaware, Inc
Remote
04.2023 - 10.2025
- Analyzed performance metrics to inform strategic decision-making and drive continuous improvement.
- Worked collaboratively with corporate staff, risk management and other corporate leaders to address performance improvement and safety issues.
- Established quality assurance protocols to ensure compliance with regulatory standards.
Director of Assessment and Referral
Signature Psychiatric Hospital
Kansas City, MO
05.2018 - 04.2023
- Guided strategic planning efforts, aligning assessment goals with organizational objectives for long-term success.
- Enhanced team performance by providing ongoing training and professional development.
- Developed innovative solutions to address gaps in existing assessment tools and methodologies.
Housing Support Supervisor
Truman Medical Center
Kansas City, MO
04.2015 - 05.2018
- Supervised support staff to ensure efficient patient care and service delivery.
- Implemented process improvements that increased workflow efficiency and reduced service delays.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
Program Specialist
Wyandott County Health Department
Kansas City, KS
04.2013 - 04.2015
- Assisted in developing educational materials for diverse populations and health initiatives.
- Facilitated training sessions for staff on new policies and best practices in public health.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Targeted Case Manager
Bethesda Lutheran Communities
Overland Park, KS
04.2013 - 04.2014
- Developed individualized service plans to address client needs and goals.
- Monitored client progress and adjusted plans based on ongoing assessments.
- Advocated for clients' rights and needs within healthcare and social service systems.
Mental Health Specialist
Shawnee Mission Medical Center
Mission, KS
08.2008 - 04.2013
- Conducted comprehensive assessments to evaluate patient mental health needs.
- Provided crisis intervention and support during acute mental health episodes.
- Led group therapy sessions, fostering a supportive environment for sharing experiences.
Psych Counselor
Lakeview Hospital
Bountiful, UT
08.2007 - 08.2008
- Assisted in crisis intervention, ensuring immediate support for patients in distress.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
Master of Arts - Social Work
University of Missouri Kansas City
Kansas City, MO05-2020
Skills
Data Analytics
Facility Operations
Service Excellence
Treatment Outcomes
Program Management
Leadership
Timeline
Director of Assessment and Referral
Cedar Springs Hospital - UHS of Delaware, Inc
10.2025 - Current
Divisional Director of Admission Services
UHS of Delaware, Inc
04.2023 - 10.2025
Director of Assessment and Referral
Signature Psychiatric Hospital
05.2018 - 04.2023
Housing Support Supervisor
Truman Medical Center
04.2015 - 05.2018
Program Specialist
Wyandott County Health Department
04.2013 - 04.2015
Targeted Case Manager
Bethesda Lutheran Communities
04.2013 - 04.2014
Mental Health Specialist
Shawnee Mission Medical Center
08.2008 - 04.2013
Psych Counselor
Lakeview Hospital
08.2007 - 08.2008
Master of Arts - Social Work
University of Missouri Kansas City