JENNIFER CARMAN
Herriman,UT
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
18
18
years of professional experience
Work History
Head of Implementation & Training
Eye Care Leaders
02.2023 - 09.2023
- Evaluated success of training programs and executed improvements to enhance effectiveness.
Director of Customer Success
Eye Care Leaders
08.2022 - 02.2023
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Director of Operations
Eye Care Leaders
12.2021 - 08.2022
- Address any Client Escalations and follow up appropriately with direct reports (team supervisors) to creating learning opportunities for team members.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Program Manager
Eye Care Leaders
02.2018 - 12.2021
- Successful execution of 800+ contracts.
- Coached team members on productivity strategies to accomplish challenging goals
Training & Implementation Specialist/ Technical Support Representative
ManagementPlus
02.2006 - 03.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
High School Diploma -
SouthPointe High School
Sandy, UT04.2000
Skills
- Client Assessments
- Customer Satisfaction
- Individualized and Group Training
- Customer Loyalty
- Team Leadership
- Project Management
- Verbal and Written Communication
- Project Milestones
- Project Requirements
- Training Junior Team Members
- Customer Needs Assessments
- Customer Experience
Timeline
Head of Implementation & Training
Eye Care Leaders
02.2023 - 09.2023
Director of Customer Success
Eye Care Leaders
08.2022 - 02.2023
Director of Operations
Eye Care Leaders
12.2021 - 08.2022
Program Manager
Eye Care Leaders
02.2018 - 12.2021
Training & Implementation Specialist/ Technical Support Representative
ManagementPlus
02.2006 - 03.2018
High School Diploma -
SouthPointe High School
Similar Profiles
Jatin MarwahJatin Marwah
Sr Executive Operations at Eye Care Leaders Pvt LtdSr Executive Operations at Eye Care Leaders Pvt Ltd
Sushant BasnetSushant Basnet
Sr. Manager Service Delivery (Application Support) at ELI Research India Pvt Ltd aka Eye, LeadersSr. Manager Service Delivery (Application Support) at ELI Research India Pvt Ltd aka Eye, Leaders
Alicia Herrmann, O.D.Alicia Herrmann, O.D.
Medical Optometrist at Eye Care Partners/Clarkson Eye CareMedical Optometrist at Eye Care Partners/Clarkson Eye Care