Maria Carolina Ong
Hong Kong Station
Denver,CO
1
Certification
10
years of professional experience
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Work History
Head Spa Specialist
1 Year 6 Months- Developed and implemented personalized treatment plans to enhance client satisfaction and wellness outcomes.
- Analyzed customer feedback data to identify areas for improvement in service delivery and client retention strategies.
- Established strong relationships with clients, fostering loyalty through exceptional service and follow-up care initiatives.
- Followed all company policies and procedures to deliver quality work.
- Conducted thorough assessments of client needs, recommending appropriate services to maximize their experience.
Server
3 Years 4 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong multitasking abilities.
- Collaborated with kitchen team to ensure timely and accurate food delivery to guests.
- Trained new staff on menu items, service procedures, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager/Acting Store Manager
2 Years 6 Months- Developed highly trained and empowered teams across stores to provide an enriching and connected experience at every touchpoint
- Delegated tasks and supervised employees to ensure compliance with food safety procedures and quality control guidelines
- Ensured accurate amount of inventory on hand at all times by analyzing current and previous sales patterns
- Analyzed transactions and customer reviews to develop strategic plans that enhanced sales and customer satisfaction
- Maintained daily transaction records and generated summaries for district managers to inform decision-making
- Led team in daily operations, ensuring efficient workflow and high customer satisfaction.
- Developed training programs for new staff, enhancing onboarding experience and employee retention.
Education
Bachelor of Arts - Early Childhood Education
Bachelor of Arts - Early Childhood Education
Medical Careers Exploration
Skills
Client Communication
Client Education
Client assessments
Customer Service
Detail Oriented
Organization
Multitasking
Team Player
Self-Starter
Communication
Social skills
Certification
- Certified Nurse Aid 2016 - 2019
- Health Care Provider 2016 - 2019
- Dementia Care Certification 2016
- OSHA/Biohazard Safety Trained 2016
Timeline
Head Spa Specialist
Taysian Spa
02.2025 - CurrentRead More
Server
Hong Kong Station
04.2023 - CurrentRead More
Assistant Manager/Acting Store Manager
Panda Express
09.2016 - 03.2019Read More
Front Range Community College
Medical Careers Exploration
Read More
Colorado State University
Bachelor of Arts from Early Childhood Education
Read More
Metropolitan State University
Bachelor of Arts from Early Childhood Education
Read More