Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria G. Betancourt

Elgin,IL

Summary

Dynamic and results-driven professional with a proven track record at Salon Anovin, excelling in customer relations and expert problem solving. As Head Spa Specialist, I launched innovative services and enhanced online presence, while delivering personalized scalp treatments. Skilled in multitasking and analytical thinking, I consistently elevated client satisfaction and salon revenue.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Spa Specialist

Salon Anovin
01.2025 - Current
  • Led cross-functional team to launch new salon service
  • Boosted company's online presence by developing comprehensive digital marketing strategy and social media presence
  • Provide customized scalp treatments using Japanese head spa techniques to promote relaxation, wellness, stimulate hair growth, and improve scalp health.
  • Trained clients on at-home care routines and educated on professional products to maintain scalp and hair health.

Hairstylist

Salon Anovin
03.2023 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Educated customers on products to maximize benefits and customer experience
  • Increased salon revenue by upselling products and additional treatments during appointments.

Server

Sheridan at Tyler Creek
05.2020 - 05.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Certification - Cosmetology

Triccoci University of Beauty Culture
Elgin, IL
10-2023

Elgin High School
Elgin, IL
05-2021

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Multitasking

Certification

  • Licensed Cosmetologist
  • Certified Head Spa Specialist


Languages

Spanish
Native or Bilingual

Timeline

Head Spa Specialist

Salon Anovin
01.2025 - Current

Hairstylist

Salon Anovin
03.2023 - Current

Server

Sheridan at Tyler Creek
05.2020 - 05.2022

Certification - Cosmetology

Triccoci University of Beauty Culture

Elgin High School

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Maria G. Betancourt