Jennifer Carpenter

• Built strong relationships with coworkers and employees to create a successful interdisciplinary team model.
• Currently oversees a team of 50+ clinicians who provide direct patient care and 2 team supervisors.
• Transformed underperforming team into top performers by introducing best practices in process improvement, change management, and team building efforts.
• Mentored and guided employees to foster improved communication, efficiency of new work processes, and enhanced productivity through training and performance management techniques.
• Facilitated training for new team supervisors through daily coaching and regular performance feedback.
• Modeled exceptional customer service and mentored team supervisors and clinicians on direct link between revenue growth and customer loyalty.
• Fostered a positive work environment by promoting collaboration, open communication, and employee recognition programs.
• Managed high-performing teams through focused leadership development programs, resulting in increased employee engagement levels.

• Evaluated team member performance regularly, providing guidance for professional growth and development For a team of 30-35 employees.
• Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
• Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
• Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
• Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
• Led monthly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.

• Balanced a clinical caseload in the home care setting with management duties.
• Conferenced and provided clinical guidance and feedback to other clinicians in the field.

• Served diverse populations including orthopedic injuries, neurological conditions, and post-surgical recoveries to provide comprehensive care for various patient needs.
• Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.
• Developed customized home exercise programs for patients to promote self-management of symptoms and maintain progress after discharge from therapy services.
• Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.

Worked in a various settings including outpatient ortho, inpatient neuro and outpatient neuro setting Based on the needs of the department.