Summary
Overview
Work History
Education
Skills
Community Service
Accomplishments
Work Availability
Timeline
Hi, I’m

SHENINA L PERKINS

Hampton,VA
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
SHENINA L PERKINS

Summary

Skilled and dedicated professional seeking an opportunity to contribute unparalleled leadership within a company in the Hampton Roads area. Focus lies in fostering teamwork and community engagement while promoting a culture of safety and well-being through continuous improvement. Prioritizes maintaining high standards of care, safety, and integrity when serving the communities. Passionate about making a lasting impact and ready to support the growth and success of the organization. Results-driven professional with a solid foundation in business management, known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skills in strategic planning and project management bring a reliable and flexible approach to any task.

Overview

19
years of professional experience

Work History

VDH - Norfolk Health Department

Business Manager A- Clinical Services
02.2024 - Current

Job overview

  • Manage clinic operations and supervise a team of Office Service Specialists (OSS) to ensure efficient customer service and streamlined workflows
  • Oversee employees performing administrative, fiscal, and clerical functions
  • Identify areas of improvement, delegate tasks, educate, and provide on-the-job training to staff
  • Evaluate and recommend organizational changes to improve office productivity
  • Set clear goals for the team and individuals, review schedules, provide training, conduct counseling, and handle formal evaluations, including disciplinary actions
  • Review and approve employee timesheets using the T&E reporting system
  • Interpret and implement state and local policies and ensure compliance with program requirements
  • Collaborate with other leaders to monitor team performance and provide feedback to improve workflows and communication across teams

Sentara Comprehensive Weight Loss Solutions

Practice Manager II
10.2022 - 01.2024

Job overview

  • Ensured positive customer relations and service recovery, while fostering a collaborative team environment
  • Conducted workflow analysis and ensured compliance and efficiency for both clinical and clerical staff
  • Partnered with clinical leadership in a dyad model to manage medical and surgical weight loss services for four providers
  • Successfully launched a new service offering in October 2022, addressing community needs in the Hampton/Newport News area
  • Managed overall operations, including customer service, budgeting, risk management, and compliance with organizational and ambulatory care policies
  • Accountable for improving financial performance, quality, patient experience, and team member performance
  • Oversaw day-to-day operations, maintaining quality scores of 80% or higher (2022-2023)
  • Worked with team members and patients to implement new processes for rooming techniques, scheduling, and workflows
  • Utilized various software tools for data entry, document management, and communication
  • Managed financial reporting for providers, including expenses for On-call and Continuing Medical Education (CME)
  • Processed payments, balanced revenues, and maintained a cash drawer

Sentara Health

Patient Access Manager
04.2019 - 10.2022

Job overview

  • Applied financial analysis to decision-making, developing actionable work plans with measurable outcomes
  • Increased productivity and point-of-service collections by 10% year-over-year
  • Improved collaboration between registration and clinical areas to enhance patient care
  • Led high-volume operations, ensuring delivery of high-quality services that met or exceeded customer service expectations
  • Administered human resource policies and practices, managing a multi-skilled, multi-functional team
  • Acted as a liaison for patients, personnel, and external resources, maintaining the highest standards of performance, professionalism, and ethical behavior
  • Played an instrumental role in attracting, developing, and retaining qualified employees, fostering growth through developmental planning and coaching

Sentara Healthcare

Patient Access Team Coordinator
04.2016 - 04.2019

Job overview

  • Provided administrative and clerical support to department leadership
  • Played a key role in hiring new team members, implementing policy and procedural changes
  • Coordinated departmental activities and oversaw workflow analysis, process improvements, and project management tasks
  • Prepared reports and data for department and organizational leadership

Sentara Healthcare

Patient Access Team Leader
06.2013 - 04.2016

Job overview

  • Led a team of 15, tracking productivity and quality for each member
  • Trained new team members, ensuring understanding of processes and tasks
  • Managed project deadlines and quality standards, achieving 100% completion rates
  • Regularly reviewed and analyzed team performance, collaborating with leadership
  • Established and maintained relationships with service providers
  • Assisted patients with healthcare system, financial, and social barriers
  • Worked with insurance companies to ensure prior approval for services, providing medical information to maximize reimbursements

Gwinnett Family Medical Care

Front Office Medical Assistant
11.2011 - 04.2013

Job overview

  • Supported department leadership (director, manager, supervisor) by performing a variety of administrative and clerical tasks
  • Coordinated daily schedules using computerized scheduling systems
  • Maintained a professional front office environment, providing excellent customer service both in-person and over the phone
  • Ensured all medical records complied with HIPAA regulations and processed medical releases and authorizations
  • Maintained a professional appearance and interacted with physicians and medical staff in a competent and professional manner
  • Updated policies and procedures to adapt to a fast-paced, changing environment
  • Managed patient profiles and created new patient records in electronic medical record (EMR) systems
  • Processed referrals from eight providers and redirected them to appropriate sub-specialties, ensuring continuity of care
  • Notified patients of scheduled appointments via phone or mail
  • Conducted prior authorizations for medical services with insurance companies
  • Identified and utilized cultural and community resources to better serve patients

Forsyth County Sheriff

Senior Administrative Specialist II
06.2006 - 07.2009

Job overview

  • Assisted citizens with filing open records requests and handled records restrictions
  • Managed incident report attachments, accident reports, and citation entries into the Sheriff's Office data system
  • Processed revocations and suspensions of driver’s licenses forwarded complaints to appropriate individuals and maintained statistical data for case tracking
  • Operated the NCIC/GCIC criminal information system to retrieve data on criminal history, driver history, warrants, stolen property, and other information
  • Ensured proper records retention, destruction, and deletion according to state schedules
  • Coordinated the transport, storage, or removal of records as necessary
  • Prepared and distributed meeting agendas, meeting packets, and transcribed minutes for boards, committees, and other groups
  • Supported national and state accreditation processes, ensuring compliance with required standards
  • Assisted with the implementation of new software and policy updates

Education

Sanford Brown College
Atlanta, GA

Medical Assistant Certificate
04.2005

Westwood College
Silver Springs, CO

Bachelor of Science from Human Resource Management
01.2016

Skills

  • Financial management
  • Practice management
  • Effective written and verbal communication
  • Team motivation
  • Team supervision
  • Front desk operations
  • Strong organizational skills
  • Customer service
  • Workflow management
  • HIPAA compliance
  • Workload balancing
  • People management
  • Records management
  • Team leadership and motivation
  • Team management
  • Employee evaluation
  • Insurance verification
  • Employee performance
  • Analytical thinking
  • Overseeing daily activities
  • Metric tracking
  • New hire training
  • Payment processing
  • Travel arrangements coordination
  • Dependable and responsible
  • Staff education and training
  • Human resources
  • Healthcare
  • Team communication and collaboration

Community Service

  • Sentara Healthcare, 02/01/13 - 10/01/22, Vaccination Clinics, Assisted with clinic setup and teardown, Checked in patients, coordinated follow-up appointments, and directed patients to vaccination tables, ensuring a smooth flow within the clinic area.
  • Sentara Healthcare, Community Day, Introduced palm scanning technology to the community, promoting safe patient identification.
  • VDH- Norfolk Department of Health-Develop and implement community health education and outreach programs, provide health screenings and assessments to underserved populations, collaborate with local organizations to promote health and wellness initiatives, developed and implemented immunization pop up clinics for school-aged children


Accomplishments

  • Collaborated with team of 10 in the development of Mobile Unit Project (Community).
Availability
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Timeline

Business Manager A- Clinical Services

VDH - Norfolk Health Department
02.2024 - Current

Practice Manager II

Sentara Comprehensive Weight Loss Solutions
10.2022 - 01.2024

Patient Access Manager

Sentara Health
04.2019 - 10.2022

Patient Access Team Coordinator

Sentara Healthcare
04.2016 - 04.2019

Patient Access Team Leader

Sentara Healthcare
06.2013 - 04.2016

Front Office Medical Assistant

Gwinnett Family Medical Care
11.2011 - 04.2013

Senior Administrative Specialist II

Forsyth County Sheriff
06.2006 - 07.2009

Westwood College

Bachelor of Science from Human Resource Management

Sanford Brown College

Medical Assistant Certificate

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SHENINA L PERKINS