Jennifer Carpenter
Winter Garden,FL
Summary
Results-driven Patient Financial Navigator with Medicare expertise and a strong focus on insurance verification and claims processing. Committed to enhancing patient understanding and access to care through effective financial counseling and streamlined processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Financial Navigator
Florida Cancer Specialists & Research Institute
Clermont, FL
04.2005 - Current
- Facilitated patient financial counseling to enhance understanding of insurance benefits and coverage options.
- Assisted patients in navigating complex billing processes to ensure timely access to care.
- Developed streamlined processes for verifying patient insurance eligibility, improving efficiency and accuracy.
- Coordinated with healthcare providers and insurance companies to resolve billing discrepancies effectively.
- Collaborated with insurance providers to verify coverage and resolve billing disputes, improving patient trust and ensuring timely payments.
- Developed comprehensive financial plans for patients, taking into account individual circumstances and long-term healthcare needs.
- Negotiated payment plans with patients experiencing financial hardship, minimizing write-offs while supporting continued access to care.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Night Auditor
Holiday Inn Express Hotel Suites
Grants Pass, OR
11.2001 - 03.2004
- Reconciled daily financial reports to ensure accuracy and compliance with hotel standards.
- Managed guest check-ins and check-outs efficiently, providing exceptional customer service.
- Conducted nightly audits of revenue and expenses to identify discrepancies and resolve issues.
- Implemented process improvements that enhanced operational efficiency during night shifts.
Education
High School Diploma -
Mid Florida Technical School / Career Academy
Orlando06-1999
Skills
- Medicare expertise
- HIPAA compliance
- Claims processing
- Insurance verification
- Healthcare regulations
- Software navigation
- Financial counseling
- Payment negotiation
Timeline
Patient Financial Navigator
Florida Cancer Specialists & Research Institute
04.2005 - Current
Night Auditor
Holiday Inn Express Hotel Suites
11.2001 - 03.2004
High School Diploma -
Mid Florida Technical School / Career Academy