Perla Vazquez
Eustis,FL
Summary
Dynamic Patient Financial Navigator with extensive experience at Florida Cancer Specialists, adept at financial counseling and insurance verification. Proven track record in reducing claim denials and streamlining processes, while maintaining HIPAA compliance. Recognized for exceptional problem-solving skills and the ability to foster strong patient relationships, ensuring access to vital care.
Experienced with patient financial navigation, providing clear guidance on financial processes and support. Utilizes effective communication to resolve billing issues and enhance patient satisfaction. Knowledge of healthcare billing systems and insurance protocols, ensuring accurate and compliant financial management.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
Work History
Patient Financial Navigator
Florida Cancer Specialists
Altamonte Springs, FL
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Facilitated patient financial counseling to enhance understanding of insurance benefits and coverage options.
- Managed pre-authorization processes to ensure timely approval for treatment plans.
- Educated patients on financial assistance programs available through community resources and non-profits.
- Maintained accurate records of patient interactions and financial assistance applications within electronic systems.
- Maintained up-to-date knowledge of relevant federal and state regulations, ensuring compliance in all financial counseling activities.
Patient Benefits Rep
Texas Oncology
Fort Worth, TX
11.2023 - 05.2025
- Processed patient benefits inquiries and provided clear information on coverage options.
- Collaborated with insurance providers to verify eligibility and ensure accurate benefit determinations.
- Assisted patients in completing applications for financial assistance and other programs.
- Maintained up-to-date knowledge of insurance policies and regulatory changes affecting patient benefits.
- Educated patients about their rights and responsibilities regarding health benefits and financial assistance options.
- Reduced claim denials through diligent verification of patient insurance information and coordination with billing departments.
- Educated patients on available resources such as copay assistance programs, foundations, and manufacturer support initiatives to help minimize out-of-pocket expenses.
- Established a positive rapport with patients during encounters while maintaining strict confidentiality standards as required under HIPAA regulations.
Patient Financial Navigator
Florida Cancer Specialists
Altamonte Springs, FL
05.2022 - 07.2023
- Collaborated with healthcare providers to streamline billing inquiries and reduce patient wait times.
- Implemented efficient follow-up procedures for outstanding patient balances and payment arrangements.
- Developed strong relationships with insurance representatives to expedite claims processing and resolution.
- Assisted in training new staff on best practices for financial navigation and patient support services.
- Streamlined the financial assistance application process for patients, resulting in reduced wait times and increased approval rates.
- Coordinated with clinical staff to address potential financial barriers to care, ensuring timely provision of necessary services for patients.
- Negotiated payment plans with patients experiencing financial hardship, minimizing write-offs while supporting continued access to care.
Medical Receptionist
Growing Together Pediatrics
Orlando, FL
07.2021 - 05.2022
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Processed insurance claims accurately, facilitating timely reimbursement for services rendered.
- Coordinated communication between medical staff and families, enhancing patient experience and satisfaction.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations and accuracy of information.
- Implemented office procedures that streamlined operations, increasing overall efficiency in daily tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Insurance Specialist
Cook Children's Medical Center
Fort Worth, TX
04.2003 - 05.2021
- Collaborated with healthcare providers to verify benefits and facilitate pre-authorization requests.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
North Side High School
Fort Worth, TXSkills
- Medicare expertise
- HIPAA compliance
- Claims processing
- Insurance verification
- Financial counseling
- Payment negotiation
- Medical billing
- Medicaid
- Financial assistance programs
- Customer service
- Patient registration
- Medical terminology
- Filing and data archiving
- Payment collection
- Problem-solving
- Calm and effective under pressure
- Multitasking
- Registration and scheduling
- Adaptability and flexibility
- Insurance verifying
- Insurance authorizations
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Navigator
Florida Cancer Specialists
06.2025 - Current
Patient Benefits Rep
Texas Oncology
11.2023 - 05.2025
Patient Financial Navigator
Florida Cancer Specialists
05.2022 - 07.2023
Medical Receptionist
Growing Together Pediatrics
07.2021 - 05.2022
Insurance Specialist
Cook Children's Medical Center
04.2003 - 05.2021
High School Diploma -
North Side High School