JENNIFER CARRION
Houston,TX
Summary
Accomplished SR. HEALTH PLAN SPECIALIST with a proven track record at Community Health Choice, enhancing membership through strategic marketing and in-depth market research. Expert in health insurance, showcasing exceptional account management and problem-solving skills. Excelled in fostering effective team collaboration, significantly improving customer satisfaction and engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR. HEALTH PLAN SPECIALIST
Community Health Choice
Houston, USA
06.2024 - Current
- Certified both new and existing agents, ensuring receipt of all necessary documents
- Supported various Harris Health projects such as daily enrollment reports and sponsorships
- Executed marketing campaigns to enhance STAR, CHIP, CHIP Prenatal, and Health Insurance Marketplace membership.
- Conducted market research and analyzed customer needs to inform product development decisions.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Created presentations for prospective clients to showcase the benefits of our products.
HEALTH PLAN SPECIALIST
Kelsey-Seybold
Houston, USA
05.2023 - 05.2024
- Created and deployed techniques to enhance connections with prospective clients
- Managed CRM system entries effectively
- Prepared presentations outlining product features, benefits, pricing plans
SR. HEALTH PLAN SPECIALIST
Community Health Choice
Houston, USA
07.2019 - 05.2023
- Certified both new and existing agents, ensuring receipt of all necessary documents
- Supported various Harris Health projects such as daily enrollment reports and sponsorships
- Executed marketing campaigns to enhance STAR, CHIP, CHIP Prenatal, and Health Insurance Marketplace membership.
- Conducted market research and analyzed customer needs to inform product development decisions.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Created presentations for prospective clients to showcase the benefits of our products.
Health Plan Specialist II
Community Health Choice
Houston, TX
10.2017 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Education
High School Diploma -
Lone Star College
Houston, TXSkills
- Salesforce CRM
- Medicare Expertise
- Medicaid Knowledge
- Health Insurance Expertise
- Account Management
- Effective Team Collaboration
- Problem-solving aptitude
Certification
Texas General Lines- Life, Accident, Health and HMO License
Timeline
SR. HEALTH PLAN SPECIALIST
Community Health Choice
06.2024 - Current
HEALTH PLAN SPECIALIST
Kelsey-Seybold
05.2023 - 05.2024
SR. HEALTH PLAN SPECIALIST
Community Health Choice
07.2019 - 05.2023
Health Plan Specialist II
Community Health Choice
10.2017 - 07.2019
Texas General Lines- Life, Accident, Health and HMO License
High School Diploma -
Lone Star College
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