Jennifer Carter
ELCAJON,CA
Summary
Compassionate and reliable Direct Support Professional with extensive experience in enhancing clients' quality of life. Recognized for effective time management and disability awareness, driving positive outcomes in supportive care environments.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Direct Support Professional/Bus Driver
St. Madeline Sophie's Center
El Cajon, CA
06.2017 - 09.2026
- Monitored client behavior and documented observations to inform care strategies.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Advocated for clients' rights and needs within community resources and services.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Safely transported people with disabilities from their homes to program and back to their home at the end of the day.
IHSS Care Provider
IHSS In Home Support Services
El Cajon, CA
02.2010 - 09.2017
- Developed personalized care plans in collaboration with clients and healthcare professionals to meet individual needs.
- Provided personal assistance with daily living activities, ensuring client comfort and safety.
- Coordinated transportation for clients to medical appointments and community activities, enhancing mobility.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping overcome, and adapt to mobility restrictions.
Bus Driver
Coordinated Fleet Services (CFS)
National City, CA
01.2015 - 06.2017
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Managed emergency situations with composure and efficiency to ensure safety.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Developed strong rapport with regular passengers, fostering a welcoming and friendly environment.
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
Bus Driver
City Link Transportation
San Diego, CA
03.2013 - 12.2015
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Driver
Mobility Plus
El Cajon, CA
01.2008 - 02.2010
- Assisted passengers with mobility needs, by providing support during boarding and disembarking processes.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06-1996
Skills
- Direct patient care
- Compassionate care
- Crisis intervention
- Client advocacy
- Disability advocacy
- Risk assessment
- Decision-making support
- Transportation services
- Time management
- Emergency response training
- Housekeeping
- Patient management
Certification
ProAct and ProAct Restraint Training Certificate
Timeline
Direct Support Professional/Bus Driver
St. Madeline Sophie's Center
06.2017 - 09.2026
Bus Driver
Coordinated Fleet Services (CFS)
01.2015 - 06.2017
Bus Driver
City Link Transportation
03.2013 - 12.2015
IHSS Care Provider
IHSS In Home Support Services
02.2010 - 09.2017
Driver
Mobility Plus
01.2008 - 02.2010
High School Diploma -
Hueneme High School