Jennifer CASANOVAS
Pontiac,MI
Summary
Detail-oriented individual with exceptional strong analytical and communication skills. Tech-savvy innovator with hands-on experience in emerging technologies and adept at leveraging new methods to solve problems and enhance productivity. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
FHA Lending Specialist
United Wholesale Mortgage
Pontiac, MI
05.2023 - 08.2025
- Ordered, transferred, cancelled and reinstated Case Numbers for FHA loans.
- Managed a high volume of FHA loan applications, consistently exceeding established performance goals.
- Provided excellent customer service by addressing inquiries and concerns related to FHA loans through Salesforce in a timely manner.
- Recognized by Leaders for providing exceptional Loan Quality.
- Collaborated with underwriters to expedite the approval process for qualified applicants.
CX Call Scoring Specialist
United Wholesale Mortgage
Pontiac, MI
04.2023 - 05.2023
- Performed team audits.
- Used data to report in Excel format.
- Improved multiple Teams by working with Team Members and Team Leaders to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Speech Analytics Programmer
United Wholesale Mortgage
Pontiac, MI
12.2022 - 04.2023
- Leveraged OrkecX, CallMiner & Salesforce to input and compile data gathered from various sources.
- Used data to report in Excel format.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Collaborated closely with cross-functional teams to gather requirements and deliver software that exceeded expectations.
Indexing & Setup Specialist
United Wholesale Mortgage
Pontiac, MI
05.2017 - 12.2022
- Achieved high-quality results with thorough research and meticulous attention to detail.
- Streamlined workflow for efficient document organization, reducing overall completion time.
- Evaluated new technology advancements within the industry, making recommendations on potential upgrades that could enhance our current capabilities.
- Maintained detailed records of setup processes, enabling quick reference for future projects.
- Trained junior team members on proper setup techniques, fostering a knowledgeable and skilled workforce.
Teacher
Bright Horizons
Rochester Hills, MI
09.2016 - 05.2017
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Education
Nursing Studies - Nursing Education
OSTC
Clarkston, MI06-2002
High School Diploma -
HOLLY HIGH SCHOOL
Holly06-2002
Associate of Arts - General Studies
Oakland Community College
Waterford, MIBachelor of Arts - Psychology
University of Michigan, Flint
Flint, MISkills
- Critical Thinking
- Active Listening
- Excellent Verbal and Written Communication skills
- Problem-Solving skills
- Customer Service
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook), MS Teams, Adobe, Zoom, Salesforce, OrkecX
- Language Analysis & Knowledge of Linguistic Principles
- Psychology and Cognitive Science
- Strong Analytical Research Methods
- Data Analysis
Timeline
FHA Lending Specialist
United Wholesale Mortgage
05.2023 - 08.2025
CX Call Scoring Specialist
United Wholesale Mortgage
04.2023 - 05.2023
Speech Analytics Programmer
United Wholesale Mortgage
12.2022 - 04.2023
Indexing & Setup Specialist
United Wholesale Mortgage
05.2017 - 12.2022
Teacher
Bright Horizons
09.2016 - 05.2017
Nursing Studies - Nursing Education
OSTC
High School Diploma -
HOLLY HIGH SCHOOL
Associate of Arts - General Studies
Oakland Community College
Bachelor of Arts - Psychology
University of Michigan, Flint