Jennifer Castro
East Syracuse,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Fulfillment Salary Manager
Walmart
Cicero, New York
04.2024 - Current
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Trained and supervised team members in service standards and operational procedures.
- Implemented inventory control measures to maintain product availability and organization.
- Conducted regular staff meetings to communicate updates and promote team collaboration.
- Assisted in scheduling staff shifts to optimize labor costs and coverage needs.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Monitored sales performance and provided feedback to improve team productivity.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Personal Care Assistant
Personal Business
East Syracuse, New York
08.2014 - 03.2024
- Assisted clients with daily living activities and personal hygiene routines.
- Developed individualized care plans tailored to client needs and preferences.
- Communicated effectively with healthcare providers regarding client health status.
- Monitored and documented clients' physical and emotional well-being regularly.
- Provided companionship and emotional support to enhance quality of life.
- Administered medications as prescribed and tracked medication schedules.
- Maintained a clean and safe environment for clients at all times.
- Coordinated transportation for clients to medical appointments and social events.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Educated family members about proper techniques for caring for the client at home.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Skills
- Inventory management
- Staff scheduling
- Customer service
- Team training
- Regulatory compliance
- Performance monitoring
- Conflict resolution
- Process improvement
- Employee recruitment
- Sales analysis
- Leadership development
- Time management
- Effective communication
- Emotional intelligence
- Strategic planning
- Employee onboarding
- Work prioritization
- Team leadership
- Staff training and development
- Schedule preparation
- Sales techniques
- Key performance indicators
- Goal setting
- Documentation and reporting
- Policy implementation
- Verbal and written communication
- Task delegation
- Individualized care planning
- Personal hygiene support
- Safety monitoring
- Attention to detail
- Problem solving
- Compassionate patient care
- Behavior management
- Client transportation
- Observational skills
- Direct patient care
- Patient awareness
- Personal hygiene
- Fall prevention
- Feeding support
- Household organization
- Medication management
- Shopping and errands
- Housekeeping
- Client relationship management
- Personal hygiene assistance
- Nutrition planning
- Meal preparation
- Emotional support
- Compassionate caregiving
- Meal planning
- Cooking and meal preparation
- Housekeeping tasks
Accomplishments
- I have worked for Walmart for almost 12 years in April I started off as a bakery associate, I promoted to the deli associate with a pay raise then I was promoted to electronics associate fulltime and pay raise then I was promoted to an apparel department manager fulltime with a raise then promoted to electronics team lead with pay raise then promoted to fulfillment teamlead with raise and bonus then I got promoted to Fulfillment coach salary member of management ( I currently still am working at Walmart in this position/Role) all within in 12 years of working with walmart. I have recieved a 5 year award and 10 year award for working for Walmart.
- When being a personal care assistant I would get rewarded with raises.
Timeline
Fulfillment Salary Manager
Walmart
04.2024 - Current
Personal Care Assistant
Personal Business
08.2014 - 03.2024