Jennifer Castro
Ridgecrest,CA
Summary
Highly-Skilled Certified Phlebotomy Technician with 23 years of experience and expertise in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. . Provides compassionate and professional care while easing patients' fears and anxieties. Committed to maintaining highest quality standards when collecting, labeling and processing samples.
Overview
23
23
years of professional experience
3
3
Certificate
Work History
Certified Laboratory Assistant
Emonics LLC.
12.2023 - 01.2024
- Performed venipuncture on patients of all ages.
- Labeled, transported, and handled blood samples properly.
- Prepared samples for analysis/transport to outside labs.
- Communicated STAT, timed tests, etc. with CLS and other staff members as needed.
- Placed specimens in the correct department for testing.
- Obtained specimens from patients in clinic, on the floor, or in emergency department as needed.
- Maintained a clean and organized work environment.
- Pulled and placed orders in Cerner.
- Verified all tests were ordered appropriately daily.
- Verified tests were final and in patient chart for review.
- Interacted professionally with patients, healthcare professionals, and laboratory staff.
- Adhered to all safety and infection control standards.
Security Officer
Securitas Security Services USA
05.2023 - 11.2023
- Performed security details including checking in/out semi-trucks, ensuring their access onto the premises
- Access control of employees, contractors, and visitors on foot and by vehicle. Documenting all contractors and visitors coming in and out of each facility, in case of an emergency searches could begin immediately for missing persons
- Deployed Emergency and Safety personnel, shutdown and/or evacuated facilities if any fires, spills of hazardous materials, active shooters, bombs, workplace violence, etc. were to occur.
- Updated emergency personnel and/or employees and gave the all-clear once the situation was under control.
- Patrolled 4 facilities and the local community, monitoring for suspicious activity, unlawful entry, or damage to any buildings.
- Opened locked areas or issue keys to personnel as needed
- Accessed and performed first aid as needed. Transported the injured to the hospital via company vehicle or Ambulance if qualified as needed.
- Called law enforcement, coroner, and additional assisting agencies as needed.
- Drafted detailed reports for all required situations and emailed them to the appropriate employee(s), department(s), and/or agencies.
Certified Phlebotomy Technician
Examinetics
06.2023 - 06.2023
- Verified patients name and date of birth.
- Collected specimens from approximately twenty-four patients, i.e. Blood and urine.
- Labeled specimens with preprinted labels. Date, time, and initials were handwritten.
- Specimen Processing, i.e. Centrifuging and aliquoting specimens for transport.
- Patient information and tests were manually written on the Requisition for each patient.
- Specimens were bagged separately with requisition according to patient name and specimen temperature.
- When the event concluded all the specimens were gathered and driven to the closest lab for processing.
Patient Service Representative II
Quest Diagnostics Inc.
08.2003 - 05.2022
- Assisted patients at check-in, scheduled appointments, and answered questions as needed.
- Clarified orders and obtained missing information with physician's office.
- Specimen Collection, obtained patient information, including physician's orders and insurance cards
- Entered patient information, ordered tests, ICD 10 codes, and any additional information into Quanum (formerly Care360)
- Took copayments and compiled daily financial records
- Processed specimens according to specimen requirements for transport to laboratory. Centrifuged and aliquoted samples by temperature i.e., Room temperature, Refrigerated, or Frozen for courier pick up. Documented all steps per quality assurance guidelines set by the company.
- Ordered supplies bi-weekly as needed. Verified ordered and received supplies were accurate. Notified Site Lead of any problems. Rotated supplies according to expiration. Draw room was stocked throughout the workday and before leaving for the day.
- Biohazard containers were changed out regularly per company policy.
- Maintained all logs daily as required.
- Increased customer satisfaction by resolving patient and client complaints in a fast and efficient manner.
- Ran the day-to-day operation at a single person Patient Service Center throughout my career.
- Maintained an excellent employee record until termination.
Education
Certification - National Certified Phlebotomy Technician
National Center For Competency Testing
Overland Park, KS04.2004
Certification - Medical Assisting/Phlebotomy
Concorde Career College
San Bernardino, CA09.2000
General Education Diploma -
Cerro Coso Community College
Ridgecrest, CA09.1997
Skills
- Attention to Detail
- Verbal and Written Communication
- Biohazard Management
- Supply Management
- MS Office
- HIPAA Compliance
- Quality Assurance/Control
- Problem Resolution
- Biometrics Screening
- Site/Employee Audits and training
- Cerner
- Laboratory Safety Protocols
- Team Collaboration/Workflow Coordination
- Laboratory Work Competency
- Medical terminology
Certification
- Basic Life Support/ AED/ CPR, American Heart Association, eCard Code 245411222075, 08/31/23, 08/31/25
- Certified Phlebotomy Technician I, CPT-00006053, 02/14/23, 02/13/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Certified Laboratory Assistant
Emonics LLC.
12.2023 - 01.2024
Certified Phlebotomy Technician
Examinetics
06.2023 - 06.2023
Security Officer
Securitas Security Services USA
05.2023 - 11.2023
Patient Service Representative II
Quest Diagnostics Inc.
08.2003 - 05.2022
Certification - National Certified Phlebotomy Technician
National Center For Competency Testing
Certification - Medical Assisting/Phlebotomy
Concorde Career College
General Education Diploma -
Cerro Coso Community College