Jennifer Castro Reyes

As a Team Lead at a busy boba shop, I led team members in delivering fast, friendly, and consistent customer service. I delegated tasks during peak hours like prepping teas, making boba and restocking our ingredients to make more drinks, i help train new staff on drink preparation, and POS usage.I handled customer concerns professionally, ensuring the customers have a great experience. I also performed cash handling duties, including money drops and counting our safe.

As an Assistant Manager, I support the manager in leading the team, ensuring excellent customer service, and maintaining a productive and positive work environment. My job involves supervising staff, handling customer concerns, assisting in training new employees, helping with inventory and monthly orders, assisting in bank runs, completing store audits, and ensuring that company policies and goals are upheld.

I escorted guests to their seating areas, provided menus, and highlighted daily specials to ensure a warm and informative welcome. I managed reservation scheduling and communicated with servers and managers about large groups in advance, allowing the team to prepare appropriate seating and deliver smooth, coordinated service.

I prepared orders based on customer requests while upholding high standards of quality assurance. I greeted customers warmly, took orders for to-go items, and ensured a positive experience. Additionally, I handled payments, provided accurate change, and efficiently closed checks using the POS system. I would also make regular money drops to maintain accurate cash handling.