Josephine Martinez
Las Cruces
Summary
Professional specialist with extensive experience in administrative functions and management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Store Manager
Boba Tea Company
03.2024 - Current
- Oversee daily operations, ensuring optimal staffing and inventory management.
- Trained and mentored staff on customer service and product knowledge.
- Implemented promotional strategies to enhance customer engagement and sales.
- Monitored financial performance, identifying areas for cost reduction and efficiency improvement.
Connected Care Specialist
Electronic Caregiver
03.2020 - 03.2021
- Utilized call center software to track and manage customer interactions efficiently.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Assistant Manager
Auntie Anne's Pretzels
10.2017 - 03.2021
- Trained and mentored staff on operational procedures and customer engagement.
- Supervised daily operations to meet performance and service goals.
- Provided assistance to customers, assessing needs and staying updated on preferences.
Education
Las Cruces High School
Las Cruces, NMSkills
- Multitasking and organization
- Problem-solving
- Goal Oriented
- Great with word, excel, adobe, etc
- Friendly and positive
- Outstanding communication skills
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Store Manager
Boba Tea Company
03.2024 - Current
Connected Care Specialist
Electronic Caregiver
03.2020 - 03.2021
Assistant Manager
Auntie Anne's Pretzels
10.2017 - 03.2021
Las Cruces High School
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