Jennifer Cervantes
Santa Ana,CA
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teen Case Manager/Youth Support Specialist
Thomas House Family Shelter
Garden Grove, CA
01.2023 - Current
- Developed individualized service plans to address clients' unique needs and goals effectively.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to optimize case management strategies and outcomes.
- Provided crisis intervention support, effectively addressing immediate client concerns and safety issues.
- Trained interns on best practices in teen case management, fostering a culture of continuous improvement.
- Connected youths with appropriate resources and services, addressing various aspects of their wellbeing.
- Led workshops on topics such as life skills, career planning, and self-esteem building for personal growth and development.
Head Cashier
The Home Depot Inc
Garden Grove, CA
09.2015 - 01.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed team of cashiers, providing training and ongoing support for optimal performance.
Tutor
Volunteer Work
Garden Grove, CA
09.2019 - 01.2021
- Facilitated engaging tutoring sessions that improved student understanding of complex subjects.
- Utilized a variety of educational tools and resources to support diverse learning environments.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA05.2019
Skills
- Effective team collaboration
- Client advocacy
- Written and verbal communication
- Supervision & leadership
- Problem-solving
- Case management
- Time management
- Case documentation
- Multitasking and organization
Certification
- Mandated Reporter Training- 2025
Languages
Spanish
English
Timeline
Teen Case Manager/Youth Support Specialist
Thomas House Family Shelter
01.2023 - Current
Tutor
Volunteer Work
09.2019 - 01.2021
Head Cashier
The Home Depot Inc
09.2015 - 01.2023
Bachelor of Arts - Psychology
California State University - Long Beach