Jennifer Cervantes
Pickerington,OH
Summary
Strategic Asset Protection and Emergency Operations Specialist with expertise in global security and incident management. Analyzes data to identify risks and trends, delivering actionable intelligence to stakeholders. Skilled in managing high-pressure situations and producing detailed reports. Background includes retail leadership and military training in accountability and security compliance.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
EOC Specialist
Victoria's Secret
Reynoldsburg, Ohio
05.2022 - Current
- Coordinated emergency operations center and travel safety tasks to streamline response efforts.
- Monitored global security assets, analyzing travel safety and crisis incidents to identify potential threats.
- Enhanced situational awareness by analyzing intelligence, security, media, and proprietary sources.
- Produced detailed incident reports, intelligence briefings, and executive communications for time-sensitive decision-making.
- Completed 3,441 investigative reports and handled 4,004 calls in 2023 within a 13-person team.
- Facilitated collection and review of 657 incident reports and 273 CCTV requests to support investigations.
- Researched emerging threats including crime and civil unrest; communicated findings to stakeholders.
Unit Supply Specialist
U.S. Army Reserve Command
Blacklick, Ohio
07.2021 - Current
- Maintained accountability and security of sensitive equipment through meticulous inventory management and compliance with regulations.
- Analyzed inventory records to identify discrepancies, supporting operational readiness and regulatory compliance.
- Managed access control and chain-of-custody procedures for weapons and sensitive items in secure environments.
- Reviewed documentation to verify accuracy and accountability of assigned property.
- Executed responsibilities demanding high attention to detail, confidentiality, and procedural compliance.
- Coordinated with leadership and unit personnel to resolve accountability issues, ensuring accurate records are maintained.
Retail Manager
The Children's Place
Columbus, Ohio
03.2019 - 07.2021
- Managed daily retail operations in high-volume environment, ensuring sales and customer service excellence.
- Supervised employees, delegated tasks, and resolved operational issues to ensure adherence to policies.
- Supported inventory control efforts, identified discrepancies, and ensured accountability for merchandise accuracy.
- Addressed customer and employee concerns while balancing competing operational priorities to maintain service quality.
- Developed thorough understanding of store-level processes, inventory management, and loss prevention challenges.
Education
Unit Supply Specialist (92Y) — Advanced Individual
U.S. Army Reserves
Fort Lee, VA12-2021
High School Diploma -
Pickerington North High School
Pickerington, OH06-2017
High School Diploma -
Eastland Career Center
Groveport, OH05-2017
Skills
- Crisis response
- Situational awareness
- Threat analysis
- Investigative support
- Incident identification and development
- Data analysis and trends
- CCTV and video review
- Inventory management
Languages
Spanish
Native/ Bilingual
Certification
- U.S. Government Security Clearance: Secret
Accomplishments
- Army Achievement Medal
- Certificate of Achievement
- EOC Associate of the Year - 2025
Timeline
EOC Specialist
Victoria's Secret
05.2022 - Current
Unit Supply Specialist
U.S. Army Reserve Command
07.2021 - Current
Retail Manager
The Children's Place
03.2019 - 07.2021
Unit Supply Specialist (92Y) — Advanced Individual
U.S. Army Reserves
High School Diploma -
Pickerington North High School
High School Diploma -
Eastland Career Center