Jill Hager
Jackson
Summary
Youth Specialist skilled in delivering trauma-informed care and crisis management for vulnerable populations. Proficient in facilitating skill-building activities and maintaining structured environments that promote safety and emotional growth. Strong advocate for youth, leveraging collaborative efforts with multidisciplinary teams to achieve impactful treatment outcomes.
Overview
16
16
years of professional experience
Work History
Youth Specialist
Samaritas
Jackson
01.2026 - Current
- Provide trauma-informed, culturally responsive care to youth experiencing instability or family separation. Focus on ensuring safety, promoting emotional regulation, and maintaining daily structure while advocating for residents through collaboration with case managers, clinicians, and community partners.
- Execute crisis interventions, maintain detailed documentation, lead skill-building activities, and foster consistent relationships to support resilience and long-term stability.
Nanny
Summit Orthodontics
Jackson
08.2023 - Current
- Developed and maintained a nurturing environment, ensuring children's emotional and physical well-being through personalized care and attention.
- Managed daily schedules and activities, including meal preparation, playtime, and educational exercises, promoting a structured and engaging routine.
- Prioritized child safety by implementing and adhering to strict safety protocols, minimizing risks and ensuring a secure environment for all activities.
- Demonstrated patience and empathy in addressing children's needs and concerns, building trust and rapport to create positive and supportive relationships.
ABA Behavior Technician
Centria
Jackson
03.2022 - 10.2023
- Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with Autism.
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with a multidisciplinary team to enhance client care strategies.
- Monitored client progress and documented behavioral data accurately and timely.
Owner
Fun and Run Dog Boarding Services
Jackson
08.2018 - 03.2022
- Manage prospective client intake and communications while applying expertise in canine behavior and training to ensure animal welfare and high-quality care.
Scribe
Scribe America
Jackson
08.2015 - 10.2019
- Documented physician-dictated patient histories, physical examinations, and medical backgrounds; recorded procedures, laboratory results, and radiographic impressions to ensure accurate patient encounter records.
Manager
Al-Van Humane Society
South Haven
09.2014 - 08.2015
- Spearheaded the launch and daily operations of a new business venture, overseeing inventory procurement, facility layout planning, staff scheduling, and customer service management.
Ward Clerk
South Haven Health System
South Haven
08.2010 - 07.2014
- Managed high-volume phone communications in Emergency Department, directing calls to medical staff and patients and relaying time-sensitive messages to ensure timely response.
- Coordinated communication between medical staff and patients in Emergency Department to enhance patient experience and streamline care.
- Provided emergency medical care during critical situations and trauma incidents, ensuring rapid response to patient needs.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
Education
Social Work -
Eastern Michigan University
Ypsilanti, MI08-2026
Associates in Arts -
Jackson College
Jackson, MI08-2023
Associates in Science -
Kellogg Community College
Battle Creek, MI06-2010
Highschool Diploma -
Lumen Christi Catholic High School
Jackson, MI05-2004
Skills
- Applied Behavior Analysis (ABA)
- Behavioral Assessments
- Trauma-Informed Care
- Crisis Intervention
- Crisis management
- Crisis response
- Youth Advocacy
- Youth support
- Child Development
- Child Safety Protocols
- Patient Communication
- Engagement Strategies
- Community Organization
- Schedule Coordination
- Admin operations
- CPR Certification
- Multicultural competence
- Positive youth development
- Crisis response
References
- Dr. Jessica Backinger, Orthodontist: 517-262-4433
- Jordan Cole, Delta Pilot: 616-260-0448
- Breanna Nelson, Samaritas: 313-638-0991
Timeline
Youth Specialist
Samaritas
01.2026 - Current
Nanny
Summit Orthodontics
08.2023 - Current
ABA Behavior Technician
Centria
03.2022 - 10.2023
Owner
Fun and Run Dog Boarding Services
08.2018 - 03.2022
Scribe
Scribe America
08.2015 - 10.2019
Manager
Al-Van Humane Society
09.2014 - 08.2015
Ward Clerk
South Haven Health System
08.2010 - 07.2014
Social Work -
Eastern Michigan University
Associates in Arts -
Jackson College
Associates in Science -
Kellogg Community College
Highschool Diploma -
Lumen Christi Catholic High School