La’Taylor Johnson
Chicago,IL
Summary
Enthusiastic and dedicated entry-level teacher's aide with a passion for fostering positive learning environments and supporting educators in creating engaging educational experiences for students. Eager to contribute enthusiasm and skills to a collaborative and growth-focused team.
Overview
5
5
years of professional experience
Work History
Women and Youth Program Assistant
Chicago State University
Chicago, IL
01.2023 - Current
- Collaborated with program leaders to implement behavioral support plans for women and youth participants
- Developed and implemented weekly activities for youth participants to engage in.
- Mentored youth on personal development topics such as goal setting, decision making, conflict resolution, communication skills.
- Provided assistance with homework completion and tutoring services when needed.
Customer Service Representative
Hair District
Chicago, IL
09.2020 - 12.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Youth Mentor
After School Matters
Chicago, IL
06.2020 - 08.2022
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Maintained records of progress on goals and objectives set by youth participants.
- Offered individualized support to youth with diverse needs, adapting strategies to address unique behavioral concerns.
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided crisis intervention when necessary during mentoring sessions.
Customer Support Representative
Northern Illinois University
Dekalb, IL
09.2018 - 05.2020
- Provided technical support to customers via phone and email.
- Performed administrative duties such as data entry, filing, and document preparation.
- Handled escalated customer service issues with professionalism and empathy.
- Collaborated with a diverse team, showcasing teamwork and adaptability in a fast-paced environment
- Participated in training sessions on communication techniques and conflict resolution
- Provided training to new hires
Education
Public Health
Chicago State University
12.2025
General
Northern Illinois University
05.2020
Skills
- Behavior Intervention Plans (BIP)
- Applied Behavior Analysis (ABA)
- Data Collection/Documentation
- Group Support
- Communication and Collaboration
- Individualized Support
- Behavioral Management
- Crisis Intervention
Certifications And Licensure
03/2023-06/2028, Paraprofessional Licensure, Illinois State Board of Education, License #2578451
Timeline
Women and Youth Program Assistant
Chicago State University
01.2023 - Current
Customer Service Representative
Hair District
09.2020 - 12.2022
Youth Mentor
After School Matters
06.2020 - 08.2022
Customer Support Representative
Northern Illinois University
09.2018 - 05.2020
Public Health
Chicago State University
General
Northern Illinois University
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