Jennifer Chaffee-Olin
Dryden,NY
Summary
Diligent office administrator with comprehensive background in dental assisting. Successfully supported dental procedures and ensured patient comfort, contributing to improved practice efficiency. Demonstrated competence in sterilization techniques and patient record management, consistently maintaining high standards of care. Knowledge of healthcare regulations such as HIPPA and OSHA. Experienced professional with dental practice management.
Overview
18
18
years of professional experience
Work History
Dental Assistant/ Receptionist
Dr. Tony Raggi D.M.D.
Ithaca, NY
01.2017 - Current
- Dental Assistant: Prepare treatment rooms, instrument trays, and assist the Dr. during the dental procedure. Maintain a clean and safe working environment. Maintain record keeping on the patient. Prepare the patient for the dental procedure. Protects patients and employees by adhering to infection-control policies and protocols.
- Receptionist: Schedule and confirm patient appointments, check-ups, and physician referrals. Manage all phone calls and e-mails. Greet visitors, ascertain purpose of visit and direct to appropriate staff. Receive and post payments to patient’s account.
- (When he needs a fill in)
Office Administrator
Dr. John Conte D.M.D, P.C.
Ithaca, NY
12.2016 - Current
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Maintain all CE credits, sexual harassment training, CPR certifications.
- Reconciled account files and produced monthly reports.
- Manage all phone calls and e-mails.
- Bill and keep in contact with insurance companies.
- Receive all payments and post to appropriate accounts as well as keep track of all delinquent accounts.
- Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
- Implementation of patient follow-up protocols to enhance care continuity and satisfaction.
- Coordination of office workflow to maximize patient flow during peak hours.
- Maintenance of electronic health records in compliance with HIPAA regulations.
- Management of patient communication regarding treatment plans and appointment reminders.
- Oversight of inventory management processes, ensuring timely restocking and organization.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Dental Assistant/Receptionist
Dental Care with a Difference
Ithaca, NY
08.2016 - 12.2016
Orthodontic Dental Assistant/ Treatment Coordinator
Orthodontic Group of the Fingerlakes
Ithaca, NY
09.2008 - 01.2015
- Treatment Coordinator: Explained treatment, answered all questions, set up financial arrangements, assisted with insurance, communicated with specialists, and used a team approach with the general dentist.
- Orthodontic Dental Assistant: Placed brackets and orthodontic appliances on patients under the general supervision of the Orthodontist.
- Invisalign Coordinator: Took impression/ molds, entered information into management systems, secured insurance information, secure doctors’ approval, and verified shipping and receiving of all Invisalign material.
Education
Licensed Practical Nurse -
OCM Boces
Liverpool, NY05-2008
High School Diploma/ GED - undefined
Groton High School
Groton, NY01-2003
Skills
- Dental impressions
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- Professionalism and etiquette
- Cross-training capabilities
- Patient relations
- Dental Terminology
- Office administration duties
- Medical records management
Timeline
Dental Assistant/ Receptionist
Dr. Tony Raggi D.M.D.
01.2017 - Current
Office Administrator
Dr. John Conte D.M.D, P.C.
12.2016 - Current
Dental Assistant/Receptionist
Dental Care with a Difference
08.2016 - 12.2016
Orthodontic Dental Assistant/ Treatment Coordinator
Orthodontic Group of the Fingerlakes
09.2008 - 01.2015
High School Diploma/ GED - undefined
Groton High School
Licensed Practical Nurse -
OCM Boces
About me
- I have a proven ability to manage multiple tasks at the same time.
- I have excellent organizational skills.
- I am able to work independently as well as part of a team.
- I have proficient typing skills.
- I have strong communication skills.