Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jennifer Chapman

MIDLOTHIAN,Tx

Summary

Enter into a challenging career with a company that provides responsibility, growth opportunities and a supportive team

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Sundance Events
09.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher Office Assistant

Buffalo Transports
04.2020 - 04.2023
  • Directed dispatching, routing, and tracking of 9 fleet vehicles.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Improved vehicle transport efficiency by carefully planning and executing car hauling routes.
  • Coordinated with dispatch team to optimize scheduling and routing for maximum profitability.
  • Enhanced customer satisfaction with timely deliveries and consistent communication regarding vehicle status.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.

Asst. Showroom Manager

Midwest of Cannon Falls
01.2007 - 02.2012
  • Daily upkeep of showroom
  • Administrative duties/Scheduled Temps
  • Compiled and analyzed data to generate comprehensive reports.

Temporary Help

Midwest of Cannon Falls
01.2005 - 01.2007
  • Setup/redo showroom
  • Worked during markets as an order writer

Esthetician/Concierge

Remede Spa and Wellness Center
01.2003 - 01.2004
  • See clients on a daily basis regarding, Skin Care, Facial Treatments and Waxing
  • Book and confirm appointments
  • Greet clients in person as well as over the phone

Sales Representative at Neiman Marcus, North Park

ADIPAR
01.2001 - 01.2003
  • Reviewing daily sales reports.
  • Responsible for merchandising products and handling shipments.
  • Completed and finalized all sales.

Education

Graduate -

Ogle School of Esthetics
Arlington, TX
01.2000

Basics

Northlake Community College
Irving, TX
01.1999

Graduate - Diploma

Cedar Hill High School
Cedar Hill, TX
05.1997

Skills

  • Familiar with the daily duties in a showroom
  • Sales, Computer and receptionist experience
  • Customer service
  • Data entry
  • Call center experience
  • Payment processing
  • Scheduling
  • Microsoft outlook
  • Product knowledge
  • Appointment scheduling
  • Shipping and logistics
  • Software CRM system proficiency
  • Route management
  • Computer proficiency

Hobbies and Interests

Family, Shopping

Timeline

Customer Service Representative

Sundance Events
09.2024 - 06.2025

Dispatcher Office Assistant

Buffalo Transports
04.2020 - 04.2023

Asst. Showroom Manager

Midwest of Cannon Falls
01.2007 - 02.2012

Temporary Help

Midwest of Cannon Falls
01.2005 - 01.2007

Esthetician/Concierge

Remede Spa and Wellness Center
01.2003 - 01.2004

Sales Representative at Neiman Marcus, North Park

ADIPAR
01.2001 - 01.2003

Graduate -

Ogle School of Esthetics

Basics

Northlake Community College

Graduate - Diploma

Cedar Hill High School

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