Jennifer Charles
Linden,NJ
Summary
A highly motivated and results- driven professional with extensive experience in managing and mentoring a vast range of operational departments.
Overview
26
26
years of professional experience
Work History
Director of Operations
Virtue Care Inc
08.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Director
Caliber Home Healthcare
07.2020 - 09.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Sr Complex Area Manager
Equinox
11.2017 - 06.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Director of Operations
Argo Tea
07.2015 - 11.2017
- Effectively manage P&L, control cost and labor, monitor waste, ensures that TEAmembers are following proper cash handling procedures
- Interviews, hires and trains high performing committed and creative TEAmembers Consistently fosters open communication and establishes expectations for the TEAm Delivers impactful sales results while maintaining efficient workflow Marketing, sales planning by involving both the TEAm and the CommuniTEA Provide signature service for each of our guest
- One cup at a time” Establishing a relationship with the customer and networking with the community Mindfully seeking innovative opportunities to increase sales and traffic in the café Placing orders and establishing vender communication Complete and total responsibility of the establishment Run the business successfully as an operator, leader, merchant and lastly an entrepreneur
General Manager
Just Salad
11.2013 - 07.2015
- Recruited, trained and developed a staff of 20 people GM duties including scheduling, inventory as well as resolving any staff issues Customer services is our priority Attended weekly meetings to discuss P& L reports Managed total operations of the restaurant in areas of staff management, Customer relations, Vendor relations, Budgets, Inventory control and purchasing of food and beverage
Front End Manager
Restaurant Depot
01.2013 - 11.2013
- Ensured that all standards were met and that customer service issued were resolved
- Train, supervise, oversee and manage all front end associates and ensure that they comply with the company’s policies and procedures
- Communicate and model all customer service standards
- Provide exceptional customer service.
Assistant Store Manager
Duane Reade
01.2012 - 01.2013
- Overall management responsibility for the store in the absence of the store manager
- This includes, but is not limited to store financial performance, cash control, inventory, safety, customer service, and management of entire staff
- Support store manager in the execution of all company initiatives
- Lead by example and ensure the entire staff is providing superior customer service
- Assist store manager in the training and development of staff
- Maintain positive working relationships with direct reports, peers, vendors, union officials, and corporate office0 personnel
- Prioritize, plan and coordinate work activities for the entire staff using effective time management skills
- Establish and maintain a friendly and hospitable harassment-free work environment
- Motivate and lead others to perform a variety of tasks that move toward one common objective
- Maintain and audit the time management system to ensure that all associates are paid accurately.
Operations Manager/ Customer Service Manager/ Front End Manager
Bed, Bath, and Beyond
06.2009 - 11.2011
- Oversees all aspects of the Front End
- Enforce company policy and customer service standards going above and beyond to service the customer
- Supervising daily operations and work flow and overseeing the staff
- Shrink & Safety Captain- In charge of keeping track of loss prevention issues in the store and alerting sister stores
- Prepare all of the bank procedures and corporate paper work accordingly.
Assistant Manager
Pier 1 Imports
06.2006 - 05.2009
- Provide outstanding customer service with the customers, handle all transactions such as purchases, returns, bill payments, and opening credit accounts Independently coordinate activities involving Supervision & Training of Store Associates, Sales & Services, Merchandise Management, Visual Merchandising, Asset Protection Administration & Store Management Enforce Company ethics and values
Administrative Assistant
Saint Peter’s College Office of Admissions
09.2002 - 05.2006
- College Ambassador for prospective students coming and taking a tour of the campus as well assisting at the Open House; assist Receptionist with answering the phone and greeting people who entered the office; assist with clerical duties as assigned.
Senior Camp Counselor
Kiddie Keep Well Camp
01.2004 - 01.2006
- Managed the daily operations of recreational facilities Evaluated recreation areas, facilities and services to determine if they are producing the desired results
- Supervised and coordinated work activities of personnel, such as training staff and assigning duties
- Organized, lead and promoted the interest in recreational activities such as arts& crafts, sports, games and the camping experience
- Keep attendance of both children and senior citizens enrolled; plan daily activities; manage the maintenance of each facility; assist in the supervision of nightly activities; prepare specified programs during the winter season for weekend campers
Director of Bilingual Education Program
North Bergen Public Library
01.1999 - 01.2001
- Setup and assign tutors and track study hours for students; assist children with language barriers; Maintain supply stock of program materials; Schedule guest speakers and political figures from town to come speak to students.
Education
Master's Business Administration - Administration & Supervision -
Rutgers Business School
Newark, NJB.S. Elementary Education/Urban Studies -
Saint Peter’s College
Jersey City, NJ01.2006
High School Diploma -
North Bergen High School
North Bergen, NJ01.2001
Skills
- Computers – Microsoft Word, Excel, Outlook and PowerPoint; knowledge of Patron’s Edge ticketing system; Customer Service skills
- Languages: Fluent in Spanish and English
Timeline
Director of Operations
Virtue Care Inc
08.2022 - Current
Director
Caliber Home Healthcare
07.2020 - 09.2022
Sr Complex Area Manager
Equinox
11.2017 - 06.2020
Director of Operations
Argo Tea
07.2015 - 11.2017
General Manager
Just Salad
11.2013 - 07.2015
Front End Manager
Restaurant Depot
01.2013 - 11.2013
Assistant Store Manager
Duane Reade
01.2012 - 01.2013
Operations Manager/ Customer Service Manager/ Front End Manager
Bed, Bath, and Beyond
06.2009 - 11.2011
Assistant Manager
Pier 1 Imports
06.2006 - 05.2009
Senior Camp Counselor
Kiddie Keep Well Camp
01.2004 - 01.2006
Administrative Assistant
Saint Peter’s College Office of Admissions
09.2002 - 05.2006
Director of Bilingual Education Program
North Bergen Public Library
01.1999 - 01.2001
Master's Business Administration - Administration & Supervision -
Rutgers Business School
B.S. Elementary Education/Urban Studies -
Saint Peter’s College
High School Diploma -
North Bergen High School