JENNIFER CHERRY
Everett,MA
Summary
Dedicated, hardworking restaurant professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Server with expertise in general operations, special events, staff development and training.
Overview
3
3
years of professional experience
Work History
Server
Fratelli's Restaurant inside Encore Boston Harbor
Boston, Massachusetts
05.2022 - Current
- Provided excellent customer service to ensure satisfaction, in a high volume atmosphere
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
In Room Dining Mini Bar Attendant
Encore Boston Harbor
Everett, MA
01.2022 - Current
- Maintained hygienic mini bars with the best cleaning practices.
- Applied Encore Boston Harbor's standards and practices, including Covid-19 special protocols to maintain Forbes Five Star standards to the mini bars.
- Monitored inventory and expiration of products to provide needed supplies to mini bars and guests.
- Interacted with guests in the hotel to meet and exceed their wishes, including house keeping needs.
- Illustrated knowledge of the resort to the guests to increase their experience.
Food Runner
Rare Steakhouse inside Encore Boston Harbor
Everett, MA
02.2021 - 12.2021
- Completed final preparations of dishes and quickly delivered items to customers.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted servers to optimize guest dining experience.
- Created professional and personalized interactions with guests.
- Inventoried food supplies to determine needs and replenish stations.
- Interacted with wait staff, front-of-house team, management and culinary team.
- Fulfilled special customer requests and met restaurant's exacting food and service standards.
Education
Bachelor of Arts - Sociology
University of Wisconsin
Milwaukee, WISkills
- Thrives in fast-paced environment
- Committed and effective team player
- Top-tier, full-service dining background
- Flexible schedule capability
- Organized and efficient server
- Point of Sale (POS) system operations Aloha, Micros, Breadcrumb, and Toast proficient
References
- Mark Weissgerber, Former Employer, Restaurant Manager at Seven Seas, located in Hartland, WI. Known since 2001. Phone # 414-324-8534
- Nikki Carmichael, Former Coworker, Fine Dining Server at Sinatra restaurant inside Encore Boston Harbor, located in Everett, MA. Known since 2019. Phone # 860-625-8380
- Steven Owens Jr, Former Coworker, Fine Dining Server at Rare Steakhouse inside Encore Boston Harbor, located in Everett, MA. Known since 2015. Phone # 774-826-9141
Timeline
Server
Fratelli's Restaurant inside Encore Boston Harbor
05.2022 - Current
In Room Dining Mini Bar Attendant
Encore Boston Harbor
01.2022 - Current
Food Runner
Rare Steakhouse inside Encore Boston Harbor
02.2021 - 12.2021
Bachelor of Arts - Sociology
University of Wisconsin
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