Richard Leon Zghen
Doral,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also to extend my knowledge and grow everyday.
Overview
7
7
years of professional experience
Work History
Captain
Grove Bay Group
02.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented upselling strategies that contributed to increased average check size per guest.
Captain
Fiola
06.2022 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
Sales Manager Assistant/ Server
Centurion Group
05.2020 - 04.2022
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Build food contracts with private dining events of 30+ guests, assisting them with a three course menu and liquor package. Also managed a la carte events.
- Maintained positive interactions with coworkers making sure we are all working in a good environment.
Banquet Captain
Hilton
03.2018 - 01.2020
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Delivered exceptional guest experiences in hotel's main restaurant by taking orders, delivering food and managing all guest request.
- Follow safety protocols and hotel procedure at all times.
- In addition to serving i also worked in others areas of the Food and beverage department including room service, bar, breakfast, buffet and Banquets.
- Established top VIP cliental in addition to leading large corporate and private event banquets.
Education
No Degree - Medicine
UBA- University of Buenos Aires
Buenos Aires, ArgentinaHigh School Diploma -
Miguel Otero Silva
Venezuela06.2016
Skills
- Exceptional communication skills
- Self motivated
- Organized and efficient
- Thrives in fast-paced environment
- Team works skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Captain
Grove Bay Group
02.2024 - 12.2024
Captain
Fiola
06.2022 - 02.2024
Sales Manager Assistant/ Server
Centurion Group
05.2020 - 04.2022
Banquet Captain
Hilton
03.2018 - 01.2020
No Degree - Medicine
UBA- University of Buenos Aires
High School Diploma -
Miguel Otero Silva
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