Marco Schiattarella
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Captain
FLEMING By Le Bilboquet
New York, USA
06.2023 - Current
- Ensure restaurant floor is prepared and properly set for service
- Coordinate orders and maintain restaurant inventory
- Deliver exceptional service to guests and VIP clients
- Drive wine promotion and sales on a daily basis
- Lead and coordinate pre-shift meetings to ensure proper knowledge of upcoming service
- Prepare closing reports using Avero and send recap emails
- Accurately complete end-of-day financial tasks
- Coverage as a Maître d' as needed
Server
Call me Gaby
Miami, Florida
09.2022 - 06.2023
- Provided efficient, high-quality service in a fast-paced environment
- Used strong menu knowledge to assist guests and increase sales
- Managed multiple tables with accuracy and attention to details
- Worked with team to ensure smooth, timely service
Captain
Palat Miami
Miami, USA
09.2022 - 06.2023
- Delivered exceptional service to guests and VIP clients
- Responsible for wine promotion and sales on a daily basis
- Prepared and completed end-of-day reports
Captain
Piccola Cucina
New York, USA
10.2020 - 08.2022
- Ensured quality service is provided for guests
- Managed reservations on the phone and in-person
- Managed the door and greeted guests
- Collaborated with chef to enhance client experience
- Made sure floor is set up and servers are properly prepared
- Lead pre-shifts for specials, news and positions of the day
- Problem solving for issues with tables, guests and servers
Overseas Experience
01.2013 - 01.2019
- Café Murano - London, UK
- Novikov Restaurant & Bar - London, UK
Education
Culinary School -
IPSEOA Lucio Petronio
Naples, Italy01.2011
Skills
- Exceptional sales and customer service skills
- Culinary knowledge
- Experienced with: Toast, Aloha, Avero software
- VIP client relationship management
- Strong organizational and communication skills
- Relationship building
- Fluent in: Italian, English, Spanish
- wine promotion
Phone
cell, 845-798-7292
Timeline
Captain
FLEMING By Le Bilboquet
06.2023 - Current
Server
Call me Gaby
09.2022 - 06.2023
Captain
Palat Miami
09.2022 - 06.2023
Captain
Piccola Cucina
10.2020 - 08.2022
Overseas Experience
01.2013 - 01.2019
Culinary School -
IPSEOA Lucio Petronio