ANISLEY MARTÍNEZ DOMENECH
Miami
Summary
Bilingual hospitality and accounting professional with extensive experience in high-volume restaurant environments and customer service. Proven expertise in accounting and tax studies, delivering exceptional guest service in fast-paced settings. Strong skills in teamwork, communication, upselling, and cash handling, complemented by adaptability and effective leadership in diverse situations.
Overview
8
8
years of professional experience
Work History
Captain
Kiki on the River
Miami
01.2022 - Current
- Lead and coordinate service operations in a high-volume luxury restaurant environment
- Provide exceptional customer service while maintaining professionalism under pressure
- Support communication between guests, servers, and management to ensure smooth operations
- Handle cash transactions and POS system operations accurately and efficiently
- Assist with team leadership and maintain high standards of hospitality and guest satisfaction
- Communicate effectively with diverse clientele in both English and Spanish
- Luxury, high-volume restaurant environment.
Server
Kiki on the River
Miami
05.2021 - 01.2022
- Delivered professional and attentive dining service to guests in a luxury restaurant setting
- Built strong customer relationships and ensured excellent guest experiences
- Increased sales through effective upselling and product knowledge
- Managed multiple responsibilities efficiently during high-volume service hours
- Luxury, high-volume restaurant environment.
Server
Mila Restaurant
Miami
10.2019 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Server
Astra Miami Rooftop
Miami
11.2018 - 09.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in menu knowledge to enhance guest dining experiences.
- Processed payments and handled cash transactions accurately.
- Maintained cleanliness and organization of dining areas throughout shifts.
Education
Accounting Degree - English Language Studies, Speech and Communication Courses, Bookkeeping, Accounting, Tax Preparation, QuickBooks, Microsoft Excel
Miami Dade College
Miami, FloridaSkills
- Fine dining hospitality
- Customer Service Excellence
- Upselling & Sales Techniques
- POS Systems Operations
- Cash Handling
- Bilingual Communication (English & Spanish)
- Multitasking & Time Management
- Problem Solving
- Leadership skills
- Team Collaboration
- Microsoft Excel
- QuickBooks
- Accounting knowledge
- Tax Preparation Knowledge
- Ability to Work Under Pressure
Bilingual
- English
- Spanish
Timeline
Captain
Kiki on the River
01.2022 - Current
Server
Kiki on the River
05.2021 - 01.2022
Server
Mila Restaurant
10.2019 - 04.2021
Server
Astra Miami Rooftop
11.2018 - 09.2019
Accounting Degree - English Language Studies, Speech and Communication Courses, Bookkeeping, Accounting, Tax Preparation, QuickBooks, Microsoft Excel
Miami Dade College