MOHAMMED T ISLAM
New York,NY
Summary
Reliable and experienced Server/Captain successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Captain
Zaytinya
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with regular guests
- Explained menu items and suggested appropriate options for food allergy and dietary concerns
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery
- Upsold high-profit items such as appetitive, special cocktail, digestive, and daily Special
- Monitored dining areas cleanliness and safety and quickly addressed emerging issues.
Head Server
GATO
05.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits
- Seated customers in a timely manner by managing reservations and waitlists skillfully
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Captain
A VOCE
06.2012 - 09.2015
- Exhibited expert knowledge of alcoholic beverage service standards, laws, and regulations
- Trained and managed dining room staff with diverse service backgrounds
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Education
Associate Degree in Business Administration - undefined
University of Texas
Arlington, TXSkills
- POS (Aloha, Micros, & Toast)
- Works well under pressure
- Excellent interpersonal skills
- Knowledge of Old and New world wine
- Trained in liquor, wine and food service
- Process Payments
- Server Training
- Sales Expertise
- Dining Customer Service
- Food Preparation and Safety protocol
- Special Dietary Requirements
- Dining Area Maintenance
- Order Accuracy
- Quality Control
- Food and Beverage Pairings
- Dining Crew Workflow Optimization
Certification
- Qualifying Certificate of Food Protection 2020
- Alcohol Training and Awareness Certificate 2022
Timeline
Head Server
GATO
05.2014
Captain
A VOCE
06.2012 - 09.2015
Captain
Zaytinya
Associate Degree in Business Administration - undefined
University of Texas
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