JENNIFER CHILDERS
Dittmer,MO
Summary
Establish positive relationships with all internal teams through healthy communication and coordination skills.
Having 15 years with Grainger as well as Keepstock experience, I look forward to continuing my knowledge and growth with the this great company.
Overview
15
15
years of professional experience
Work History
Branch Sales Associate
Grainger Industrial Supply
09.2025 - Current
- Enhanced customer service through effective communication and problem resolution.
- Manage inventory levels, ensuring product availability and accuracy in stock records.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Efficiently managing my time appropriately to ensure all daily responsibilities are met.
- Winning as one team with our Sales and Keepstock partners to provide top tier servicefor all customers.
On-Site Service Representative
Grainger Industrial Supply
01.2023 - 09.2025
- Managed inventory levels to ensure timely product availability for on-site customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on operational procedures, safety protocols, and equipment usage to promote workplace efficiency.
- Coordinated with management and the Keepstock Routing Team to ensure all customers are efficiently and properly serviced.
Field Account Representative
Grainger Industrial Supply
01.2022 - 01.2023
- Developed and maintained strong customer relationships to drive product sales and service satisfaction.
- Conducted regular on-site visits throughout my territory to assess customer needs and recommend tailored solutions.
- Collaborated with internal and external teams to ensure timely delivery of products and services.
- Working as one team with to win 2 Keepstock installations and one expansion.
Branch Sales Specialist
Grainger Industrial Supply
05.2011 - 01.2022
- Entrusted with daily branch operations during managers absence
- A designated key holder and responsible for taking after hours emergency calls
- Proficient and thoroughly trained on all applications and programs within Grainger
- Processing daily, weekly, and quarterly branch reports
- Practicing Grainger safety in everyday routines to ensure and maintain 0 recordable instances
- Effectively and efficiently handling all outbound shipping orders while processing inbound shipments
- Provide helpful, positive feedback and training to my team members
- Partnering with Grainger Account Managers to help provide customers with stellar service
- Creatively designing merchandise displays and updating plan-o-grams
- Proficient at handling the needs of our local Grainger TLC customers as well as establishing a trustworthy relationship with Grainger’s internal and external partners
- Traveling and assisting as back up support to our partners in Des Moines and Davenport
- Practicing Grainger’s COVID cleaning and safety measures
- Developed strong customer relationships through effective communication and tailored solutions.
Education
Kirkwood Community College
Cedar Rapids, IowaJohn F Kennedy High School
Cedar Rapids, IowaSkills
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Computer skills
Timeline
Branch Sales Associate
Grainger Industrial Supply
09.2025 - Current
On-Site Service Representative
Grainger Industrial Supply
01.2023 - 09.2025
Field Account Representative
Grainger Industrial Supply
01.2022 - 01.2023
Branch Sales Specialist
Grainger Industrial Supply
05.2011 - 01.2022
Kirkwood Community College
John F Kennedy High School